Patient Service Representative- Pediatric & Adolescent Pediatrics

Patient Service Representative- Pediatric & Adolescent Pediatrics

The Patient Service Representative is a key point of contact for patients and provides patients and guests with a positive customer service experience from start to finish during their visit. Would like to be able to train person in this role for both clerical and some clinical responsibilities.

Full Time / Benefits Eligible

Monday-Friday 8am-5pm

Gahanna, OH

Essential Duties and Responsibilities :

• Ensure patients have a positive experience during their visit, whether in-person, telehealth and / or over the phone.
• Communicate regularly with clinical staff to ensure patients and office needs are met. Collaborate with team to create a positive patient experience.
• Greet patients and complete established check-in procedures upon arrival. Responsible for registration, including data entry of patient information and insurance verification.
• Collect copays, deductibles and / or outstanding balances.
• Responsible for checking patients out and scheduling follow up appointments and communicating necessary items at time of check out.
• Answer phone calls and email inquiries from patients and COPC administrative departments in a timely manner; direct or escalate inquiries when needed. Contact patients for appointment reminders or scheduling purposes.
• Complete clerical tasks including but not limited to distributing mail and reports, filing, scanning, scheduling, data input, management of electronic fax inbox and general support to all office personnel.
• Ensure confidentiality of patient data and stay up to date with HIPAA regulations.

Qualifications :

Experience, Education, Licensures & Certifications :

Knowledge, Skills & Abilities :

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.