Bilingual Customer Service Coordinator

Bilingual Customer Service Coordinator

KidsCare Home Health is seeking a compassionate and detail-oriented Bilingual Customer Service Coordinator to join our Quality Assurance team. This role is essential in ensuring client families and clinicians receive timely, respectful, and effective support that directly impacts the quality of care provided. We offer a supportive collaborative work environment and full benefits package for this in office position along with the opportunity to be a part of a company that makes a positive impact in pediatric clients and their families lives.

Responsibilities

Essential Duties and Responsibilities

• Serve as a liaison between families and clinicians to resolve care-related concerns.
• Run patient satisfaction reports and address identified issues.
• Use an internal ticketing system to manage daily workflow and follow-ups.
• Communicate with families in English and Spanish to address concerns, and identify solutions.
• Collaborate with internal departments to meet service goals.
• Maintain confidentiality and professionalism in all interactions.
• Perform other duties as assigned.

Qualifications

Qualifications

Physical Demands / Working Environment

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About KidsCare

Established in 2003, we are a pediatric home health agency serving children with special needs across the country. Our focus is on nursing, speech, physical, and occupational therapy as well as providing case management for children up to 18 years of age. Founded upon the principle that patient care / therapy is most effective when it is one-on-one, set in a familiar environment and includes family member and caregiver involvement, the organization has grown from its original roots in Dallas Texas to a multi-state operation. Regardless of this growth, however, our original commitment of providing quality health care to every child and family serviced as never changed.

INDA