collection

Job Summary :

• The Collector will identify delinquent accounts, locate and notify customers of delinquent status, initiate appropriate action to recover balances, and maintain all related records.     Supervisory Responsibilities : None.   Duties / Responsibilities : Monitors the status of delinquent accounts.
• Initiates collection actions by notifying account holders and cosigners of delinquent status.
• Records payments made to the customer’s account.   Investigates disputed balances; where appropriate, corrects errors such as misapplied payments, reversed late charges, direct deposit errors, or overpayments from insurance.
• Identifies accounts requiring additional, personal contact for referral to third-party collector.
• Ensures the security of customer files and delinquent account reports.
• Performs other related duties as required.

Required Skills / Abilities :

Ability to remain professional in tense situations.  Proficient in Microsoft Office Suite or related software.    Education and Experience :