Customs Entry Writer Job at C.H. Robinson in Long Beach

We’re C.H. Robinson, one of the world’s largest logistics platforms and we're looking for our next Customs Entry Writer . Is that you? You’ll be responsible for the accurate and timely submission of customs entries for clearance through U.S. Customs and Border Protection and Partner Government Agencies (PGA). You’ll serve as a knowledgeable customer advocate, committed to providing excellent levels of customer service through subject matter expertise and strong sense of accountability and urgency.

Our dynamic and comprehensive training program will set you up for success. You will participate in a mix of group activities, self-guided learning, plus coaching and mentoring to help you become an expert in our systems and processes and provide on-going regulatory training. Many of our successful Customs Entry Writers go on to expand their careers with us in Global Compliance, Sales or Account Management, which makes this role a terrific introduction to C.H. Robinson and a way to start, refresh, or enhance your career.

At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and support training. In this role, you will engage with peers on-site 5 days a week, igniting creativity and driving impactful results. Upon successful completion of your training, you will then switch to 3-4 days a week in the office, working the rest of the time from home. This role strikes the perfect balance between teamwork and autonomy.

Candidates must be available to work occasional evening and weekend shifts as needed to support business operations.

If this all sounds good, let’s talk more about what you’ll be working on :

Responsibilities : Serve as the primary CH Robinson customs representative for your customer account base, ensuring prompt response to customer inquiries and follow through on issues until resolution to customer satisfaction.

Demonstrate mastery with respect to the customs brokerage products’ standard operating procedures (SOP) and best practices.

Direct ownership of Customer Standard Operating Procedures and Harmonized Tariff Schedule (HTS) databases for customer account base to ensure full compliance of CBP and customer requirements.

Begin to develop the skill to serve as a custom’s trusted advisor, transitioning from the day-to-day data entry fundamentals to true customs brokerage account management of your clients.

Analyze and validate import documentation and data to ensure they are in accordance with all applicable laws and regulations prior to entry submission to U.S Customs and Partner Government Agencies (PGA).

Adhere to a high level of operational excellence internally and externally, with respect to on-time performance, accuracy, and customer service.

Required Qualifications : High school degree or GED equivalent

Minimum of 1 year of customs entry-writing experience

PreferredQualifications : Values a diverse and inclusive work environment

Proficient in Microsoft Office Suite of programs

Excellent communication, prioritization, and multi-tasking skills

Proven track record of strong customer service skills, interacting with customers and being client focused

Excellent follow up with customers and the network

Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs

High level of attention to detail

Ability to work in a fast-paced and deadline-driven office environment

Bachelor’s degree

If this sounds like the job for you, let’s talk! We can’t wait to hear from you.

It’s important to note that per the Customs Regulations, specifically 19 CFR 111.53(e), a Customs Broker is required to receive written approval from U.S. Customs and Border Protection (CBP) if it knowingly employs any person who has been convicted of a felony. For this reason and unless prohibited by state or local law, we will perform our initial background check and an annual check for any person employed in a Global Forwarding Customs Brokerage Department.

We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.

Compensation Range

$24.90 - $38.75 The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

EOE / / Disabled / Veteran

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including :

Two medical plans (including a High Deductible Health Plan)

Prescription drug coverage

Enhanced Fertility benefits

Flexible Spending Accounts

Health Savings Account (including employer contribution)

Dental and Vision

Basic and Supplemental Life Insurance

Short-Term and Long-Term Disability

Paid and floating holidays

Paid time off (PTO)

Paid parental leave

Paid time off to volunteer in your community

Charitable Giving Match Program

401(k) with 6% company matching

Employee Stock Purchase Plan

Plus a broad range of career development, networking, and team-building opportunities

Dig in to our full list of benefits on OUR CULTURE page.

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