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Sales and Service Specialist

Sales and Service Specialist

HertzWaterbury, Connecticut, United States
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The Mobility Specialist, TNC is an essential member of the Hertz Local Edition team. As a brand ambassador, the Mobility Specialist will be facilitating the fastest, easiest, and most valued rental car experience to Lyft and / or Uber drivers

Wage : $17.00 / hr.

Responsibilities :

  • Ensure optimal operational efficacies to provide customers the best rental car experience.
  • Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers.
  • Assist customers with various post rental inquiries that involve the rental and billing process.
  • Work in a fast-paced environment, while providing helpful customer service that enhances the customer’s rental experience.
  • Answer phone inquiries about the Hertz / Lyft / Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more.
  • Effectively communicate the Hertz / Lyft / Uber Rental Car Program and Procedures.
  • Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections.
  • Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior (windows, door jams, trunk, vacuum, etc.) and exterior (wash) of vehicle, filling gasoline tanks and checking fill levels of all fluids.

Professional Experience :

  • Ability to work in a fast-paced environment with a variety of tasks.
  • Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills.
  • Previous customer service.
  • Strong time management and organizational skills are required.
  • Computer literate and detailed orientated.
  • Must have a valid driver's license with an acceptable driving record.

    • Knowledge :

  • Customer service resolution practices.
  • Excellent communication techniques.
  • Sales Management / Coaching ability.

    • Skills :

  • Demonstrate good written and oral communication skills.
  • Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills.
  • Demonstrate professionalism and interpersonal skills.
  • Show a high level of ownership, accountability and initiative.
  • Proven experience of working well within a team.
  • Ability to work flexible shifts including weekends and holidays; and work overtime as required.
  • Willing to work outdoors during all weather conditions.
  • Assist with special administrative projects when needed.
  • Ability to stand for long periods of time.
  • Ability to communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.
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