Helpdesk Specialist

We are seeking a Helpdesk Specialist to join our IT team and provide essential support across the organization. This is a new position created to strengthen our technology support as we continue to grow. The role is hybrid, with onsite hours as needed.

The Helpdesk Specialist will play a key role in ensuring our team has the technology and support needed to work effectively. This position is well-suited for someone who enjoys solving problems, helping others, and making technology work smoothly. It’s an exciting opportunity to build processes, contribute ideas, and have a direct impact from day one. Join a team that values collaboration and making a positive difference.

Ellie Mental Health is a fast-growing company on a mission to transform the way communities experience mental health care; making it more approachable, accessible, and effective for all. Founded by clinicians on the principle of destigmatizing mental health, we are committed to breaking down barriers and finding innovative ways to improve access to care. As we expand across the country, we are proud to partner with local leaders who share our vision of creating positive change in their communities.

Ellie is the first national franchise brand in the mental health space. As a franchise management organization, we partner with entrepreneurs across the country to open and operate independently owned clinics that provide a wide-range of mental health services.

What You’ll Do

As a Helpdesk Specialist, you’ll be the first point of contact for technology needs across our organization. You’ll manage support tickets, troubleshoot technical issues, and ensure our team has the tools they need to do their best work.

Key responsibilities include :

Managing IT support tickets, resolving issues directly or escalating as needed.

Providing support for Microsoft applications, operating systems, and SaaS tools.

Offering remote and onsite support for computer hardware, software, and connectivity issues.

Setting up and deploying technology for new hires and leading IT onboarding.

Maintaining and tracking technology inventory, ensuring equipment is available and functional.

Assisting during events to ensure smooth technology operation.

Creating documentation, knowledge base guides, and recommending process improvements.

What We’re Looking For

1-3 years of IT support / helpdesk experience (hardware, software, SaaS applications, and Microsoft tools).

Associate or bachelor's degree in computer science or related field, preferred

CompTIA A+, ITIL Foundation, or equivalent experience

Familiarity with macOS operating systems required

Strong troubleshooting and problem-solving skills with attention to detail.

Excellent communication skills and a helpful, customer-focused approach.

Ability to manage multiple requests and stay organized in a fast-paced environment.

A genuine interest in supporting the mental health field and working in a mission-driven team.

What We Offer :

Generous 401(k) match up to 4%

Medical Insurance with the option to select a $10 mental health office visit copay!

Free virtual short-term counseling for the whole family!

Free access to virtual urgent care for the whole family!

Dental, Vision, Life & Disability

Pet Insurance

15 days of Paid Time Off + 8 Holidays

Amazing colleagues who are passionate about destigmatizing mental health.

Collaborative and dynamic office environment

Work Location : This is a hybrid position that requires in-office presence in our corporate office in Mendota Heights, MN.

Compensation : $24 - 27.50 / hour, dependent on experience and qualifications.

Ellie Mental Health is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.