Regional Veterinary Business Operations Partner
At Petfolk, we're transforming the veterinary industry by blending world-class medicine with hospitality-level experiences and empowering local leaders to drive the future of pet care.
We're looking for a Regional Business Partner to oversee 1525 Petfolk Care Centers (PCCs) across our network. This role is not about putting out fires it's about preventing them. You'll be the driving force behind consistent execution, leadership accountability, and operational clarity across your region.
You're a systems-driven operator who understands the inner workings of a veterinary hospital from morning huddles to end-of-day reviews. You know how to lead with data, coach with intention, and hold high standards without compromise.
You're not here to hand-hold. You're here to raise the bar.
What You'll Do
Leadership Development & Accountability
- Hire and retain top-tier hospital leaders (Business Partners)
- Coach local leaders on KPIs, process expectations, and system execution
- Build individualized development plans and hold high-performance standards
- Reinforce leadership rhythms (huddles, floor presence, daily wrap-ups)
- Partner with Learning & Development on performance coaching and readiness
Operational Execution
Enforce consistent, daily use of Petfolk's operational playbooksAudit KPIs weekly and ensure task completion across all locationsIdentify issues early, retrain quickly, and eliminate ambiguityBe the operational "source of truth" across your regionProvide weekend rotational operations supportRegional Business Performance
Own business outcomes and drive profitability through KPIsPartner with Finance & Strategy to identify risks and close performance gapsMonitor DVM schedules and forecast regional needs without burning out teamsCulture & Communication
Lead with presence, urgency, and dataAlign closely with Partner Doctors and Regional Medical PartnersModel and reinforce Petfolk's SWEAT values in every interactionCollaboration & Growth Support
Support new PCC launches and strategic initiativesWork with HQ teams to implement scalable solutions and flag inefficienciesWho You Are
10+ years in veterinary, healthcare, or service-based operations3+ years managing 10+ multi-site locations (preferred)Deep understanding of high-performing veterinary workflowsData-driven and detail-obsessed you lead with metrics, not vibesExceptional communicator who thrives in dynamic, team-driven environmentsProven leader who builds strong teams and scalable systemsAligned with Petfolk's mission to raise the bar in pet careWhy You'll Love Petfolk
We're on a mission to create a better world for pets, their people, and the professionals who care for them. That means better systems, empowered leaders, and a culture of excellence.
As a Regional Business Partner, you'll be at the heart of this transformation setting the standard, driving results, and helping our teams thrive.
Compensation & Benefits
Base salary range for this role is $105,000 $120,000Bonus opportunitiesHealth, dental, vision, disability, and life insuranceGenerous PTO + company-paid holidaysTravel reimbursement & company-covered lodgingReady to lead the next generation of veterinary care? Apply today and help us build something better together.