Division Manager Customer Care

Division Manager Customer Care

Build a Career That Builds Your Future with PulteGroup!

Welcome to PulteGroup where we believe in building more than just homeswe believe in building inspired employees, meaningful careers, and a legacy of excellence. If you're looking for work that moves you, a team that values your ideas, and a company that brings you pride, you've come to the right place.

As one of the nation's largest and most respected homebuilders, PulteGroup offers opportunities to grow within a Fortune 500 company that's consistently recognized as a Fortune 100 Best Company to Work For and a certified Great Place to Work. We're driven by the bold purpose of Building Incredible Places for People to Live Their Dreams.

For over 70 years, we've been building more than homeswe've been building trust, innovation, and a culture where every team member is empowered to thrive. Join a company that champions inclusion, celebrates diversity, and supports your personal and professional journey.

Headquartered in vibrant Atlanta, Georgia, and operating in over 45 markets nationwide, we're proud to build homes through our trusted family of brandsincluding Innovative Construction Group, Centex, Pulte Homes, Del Webb, DiVosta Homes, American West, and John Wieland Homes and Neighborhoods, Pulte Mortgage, PGP Title, Pulte Insurance Agency all united under the PulteGroup name.

Apply now and discover a career where your contributions are valued, your growth is supported, and your work makes a lasting impact.

Job Summary

The Division Manager Customer Care is responsible for the operation and results of the customer experience within the division. Administers quality control / process improvement programs and processes.

Primary Responsibilities

• Oversees the management of escalated and large warranty issues for closed homes, including insurance / litigation.
• Develops training, mentoring, evaluation and incentive programs for Customer Care team.
• Manages the Customer Care team, coordinating and scheduling the efforts of trade contractor companies to address warranty repairs.
• Reviews architectural plans and actual construction methodologies for identified construction defects.
• Creates and implements quality control programs.
• Lead and develop initiatives to retain and develop talent.
• Responsible for recruiting, interviewing and selecting new hires.
• Maintain consistent communication with other departments to provide feedback and updates for the Customer Care team.
• Customer advocate for the division; responsible for ensuring other departments are providing the customer experience expected.
• Coach and develop team managers.
• Managed budget / overhead & makes improvements as needed.
• Responsible for division customer care metrics.

Management Responsibilities (if applicable)

Scope

Required Education

Required Experience

Pay Range :

Benefits :

In addition to up to 8 paid company holidays per year, employees are eligible for up to 6 days of sick pay. Moreover, eligible employees with less than 10 years of service receive up to 17 days of unpaid Sales Time Off per year (and up to 22 days of unpaid Sales Time off per year upon 10 or more years of service). Employees are eligible to participate in the Company's 401(k) Plan. Employees (and their eligible dependents) are eligible for medical, dental, and vision insurance coverage. Employees are covered by company-paid disability, basic life insurance and parental leave. Voluntary insurance coverage options, including critical illness, accident and hospital indemnity, are also available. In addition, the Company offers an Employee Assistance Program and tuition reimbursement (as applicable). Employees may also be eligible for other state required benefits such as paid family and medical leave insurance and / or paid sick time as applicable.

Equal Opportunity Employer

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job.

This Organization Participates in e-Verify

Pulte Homes of Minnesota is an equal employment opportunity / affirmative action employer.

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