Business Services Center Representative 1 - VID 197559

NY HELPS Position

The incumbent of this position will work primarily in one of the Business Services Center Finance or Human service lines. All service lines operate in a customer service-oriented environment using continuous improvement tools. Duties typical of this position include, but are not limited to :

• Have a thorough knowledge of the policies and procedures that relate to the particular service line with the ability to apply them.
• Process service line specific transactions in accordance with standard work and the service line service level agreement.
• Conduct both written and telephone communications and prepare email correspondence to customers, vendors, program administrators and others regarding requesting information.
• Resolve difficult processing errors, identify processing system user needs and other more complex transactions.
• Analyze data and resolves complex auditing problems related to various NYS business practices, including various audit functions and related processes.
• Have a working knowledge of the BSC ticketing system.
• May assign work to lower-level processing staff, as needed.
• Consistently provide quality customer service to all BSC customers.

Notes :

This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS)

The Office of General Services (OGS) is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage applicants from all communities to apply. For a full version of OGS's EEO / AA statement and benefits joining Team #OneOGS, please visit http : / / www.ogs.ny.gov / employment. Note on telecommuting : Employees are required to apply and obtain approval through management to telecommute according to the agency's Telecommuting Program Guidelines.