Client Associate

High-Net-Worth Client Service Representative

Serve as a primary point of contact for high-net-worth clients, addressing operational support and client service needs including inquiries related to new accounts, LOAs, account updates, funds disbursements, charitable gifting, account performance, trade activity, asset transfers, statement inquiries, objective changes, portfolio market values, stock quotes, and online access.

Perform account maintenance including but not limited to; checks and wires, RMDs, name / address / beneficiary changes, ACAT and DTC transfers, cost updates, client directed trade orders, and other miscellaneous client requests.

Initiate new account openings through the Centralized Business Services Team, assist clients with required documentation and explanations of procedures, and oversee the transfer of assets.

Act as a liaison between Portfolio Managers, Trading, Operations, and clients.

Perform administrative tasks including answering phones, scheduling and coordinating client meetings, electronic filing of client documents, limited travel, and expense reports.

Oversee marketing initiatives including mass mailings, quarterly commentary, salesforce campaigns, coordinate logistics, and maintain guest invitee lists for client events.

Prepare presentation material and ad hoc reports for current and prospective client meetings.

Compile and distribute daily, monthly, quarterly, and ad hoc oversight reporting to the team.

Maintain multiple addressees used to group clients for reporting and trading purposes.

Interact with operations and middle office to resolve any account or performance discrepancies.

Utilize Salesforce and Outlook to manage client information, track and monitor frequency of client contact, and record notes and pertinent information from client meetings (i.e. strategy or asset allocation updates).

Review and process quarterly billing; includes adding new or removing closed accounts, adjusting account information, updating fee schedules and family groups, providing account specific invoices, and monitoring accounts receivables.

Position has the opportunity for increasing responsibility and growth over time.

Experience and Skills Qualifications :

SIE, Series 7 and 66 required; will consider ability to obtain registrations within firm guidelines.

2-4 years of client service or support in the financial services industry preferred.

Proficiency in Microsoft Office including Excel, PowerPoint, Outlook, and Word.

Salesforce knowledge and experience is a plus.

Strong interpersonal, client servicing, and communications skills (both written and verbal).

Ability to organize, prioritize, and manage multiple tasks in a fast-paced environment, strong time management, follow-up, and organizational skills.

Candidate needs to be detail-oriented, team-oriented, and able to work independently with minimal guidance and supervision.

Capable of exercising discretion when managing confidential information.

Ability to take initiative and meet clear deadlines.

Flexible and able to collaborate effectively with Client Associates, Portfolio Managers, and Client Relationship Managers.

Compensation Details :

This position is paid based on production compensation only. We offer a comprehensive package of benefits including paid time off, medical / dental / vision insurance, 401(k), life insurance and other benefits to eligible employees.

Note : No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, production, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

Neuberger Berman is an equal opportunity employer. The Firm and its affiliates do not discriminate in employment because of race, creed, national origin, religion, age, color, sex, marital status, sexual orientation, gender identity, disability, citizenship status or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact onlineaccommodations@nb.com.