Service Advisor

Service Advisor

The Service Advisor is the center of communication for service / repair activities and the liaison between customers and the technicians. Serving as the primary point-of-contact for all automotive service and repair matters, the Service Advisor must listen and thoroughly understand customer problems, arrange for appropriate service / repairs, and set / manage expectations on the part of the customers and the technicians in terms of service delivery. He or she makes sure the customer knows what repairs are needed and what repairs and maintenance are recommended. The ideal candidate has a high school diploma or GED, some post-secondary automotive training or experience, at least one year of dealer-level or large facility experience, an unrestricted driver's license and a clean driving record, and a strong technical and customer service performance record. ASE certification a plus. He or she must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world class customer service.

In addition to competitive pay, we offer our employees : Health, Dental, Vision, Life, 401K, Health & Wellness Program, community involvement and company paid vacation and holidays.

Qualifications

• 4-5 years' Auto Dealership experience
• Ability to provide Customer Satisfaction Index (CSI) scores from previous employers
• Import or Luxury Line Automotive experience a PLUS!
• Broad scope of automotive mechanical / electrical knowledge
• ADP / CDK computer programs experience a PLUS!!
• Pleasant / friendly demeanor and an outgoing personality
• Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress
• Excellent interpersonal skills to interact professionally with customers, vendors, and staff
• Unrestricted driver's license and clean driving record
• Able to drive both automatic and standard-transmission vehicles
• Basic computer and internet skills
• Product knowledge a PLUS!
• Willingness to learn
• A desire to work in a commission, performance-based environment
• Ability to multi-task and follow tasks as assigned
• Professional appearance and work ethic
• Self-Starter and Self-Motivator
• Ability to work well in a process driven environment
• Bilingual a PLUS!

Responsibilities