Operations Support Lead
VirtualVocationsOmaha, Nebraska, United Statesjob_description.job_card.30_days_ago
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- serp_jobs.job_card.full_time
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A company is looking for an Operations Support Lead to oversee daily support for Service and Technical Operations Analysts.
Key Responsibilities
Provide ongoing support and mentorship to Service and Technical Operations Analysts
Lead and manage major incidents, ensuring timely resolution and effective communication
Manage workforce efficiency by overseeing shift patterns and ensuring smooth team handoffs
Required Qualifications, Training, and Education
Experience in a customer-facing role
Proven experience in leading and managing major incidents
Exceptional leadership and people management skills
Strong understanding of customer service principles and practices
Experience with agile processes is an advantage
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Support Lead • Omaha, Nebraska, United States
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