Customer Reliability Engineer

A company is looking for a Customer Reliability Engineer III.

Key Responsibilities

Manage and resolve customer technical issues via support tickets and real-time interactions

Act as a liaison between customers and the engineering team, leading incident responses and postmortem reports

Coordinate with other teams and lead business reviews to enhance customer satisfaction and support processes

Required Qualifications

5+ years of experience in technical customer support, system administration, or related roles

Bachelor's degree in computer science or related field and 3+ years of relevant experience, or equivalent experience

Experience with production-level virtualization platforms and / or cloud providers

Proficiency in understanding and updating code and scripts

Deep knowledge of Git and GitHub administration