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Senior Customer Success Manager

Senior Customer Success Manager

VirtualVocationsCedar Rapids, Iowa, United States
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A company is looking for a Senior Customer Success Manager, Public Sector.

Key Responsibilities

Proactively manage named customer accounts to enhance product adoption and success

Drive programmatic engagement with customers using data analysis

Identify and address obstacles in implementation and mitigate customer churn

Required Qualifications

3-5 years of experience in relationship or account management, preferably in SaaS

Ability to create usage adoption plans and identify growth opportunities

Understanding of Jira and Confluence end-user use cases

Experience with agile methodologies, project management, or IT service management

Strong time management skills in a customer-facing environment

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Senior Manager Customer • Cedar Rapids, Iowa, United States

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