A company is looking for a Senior Customer Success Manager, Public Sector.
Key Responsibilities
Proactively manage named customer accounts to enhance product adoption and success
Drive programmatic engagement with customers using data analysis
Identify and address obstacles in implementation and mitigate customer churn
Required Qualifications
3-5 years of experience in relationship or account management, preferably in SaaS
Ability to create usage adoption plans and identify growth opportunities
Understanding of Jira and Confluence end-user use cases
Experience with agile methodologies, project management, or IT service management
Strong time management skills in a customer-facing environment
Senior Manager Customer • Cedar Rapids, Iowa, United States