Records Specialist

Job Description

Job Description

Who We Are and What We Do

Legal Monkeys sets the standard for operational excellence for records collection. Personal Injury law firms will hire companies (like us!) to call medical providers to receive medical records and bills on their behalf. By doing so, the life of a case is expedited, which means more money and a faster return to a greater quality of life for clients of the law firm. We strive to foster professional and personal growth within our team.

Our Records Specialists are responsible for being ambassadors and providing our clients with exceptional service. Each Specialist connects with providers in genuine and authentic ways while achieving goals and having fun. Each team member plays an important role to the success of our business.

The Breakdown

• Interact with case managers and providers via phone, email, and chat
• Effectively retrieve medical records and bills for law firms
• Assess provider relationships to facilitate the most effective way to collect records
• Ensure special authorizations are completed
• Interact with providers with enthusiasm to accomplish daily goals
• Manage a block of business and reach individual volume goals
• Build genuine relationships with providers and coworkers
• Perform in a dynamic atmosphere while maintaining a remarkable level of professionalism
• Help to maintain a strong culture of winning and service through hard work and organization
• Think critically through unexpected problems
• Perform other duties as assigned

Skills and Qualifications

High School Diploma or GED

Excellent written and verbal communication skills

Working knowledge of standard office equipment preferred.

Our Core Values

What would my hours and pay look like?

Let's talk about benefits!

Paid vacation + 8 paid holidays

Learning and growth

Competitive benefits package

401(k) plan; 4% company contribution match

Medical, dental, vision, life, and supplemental insurance available

Physical Requirements

Experience prolonged sitting, standing and bending.

Ability to interact with standard office technology (e.g., keyboard, computer, headset, mouse) with or without reasonable accommodation.

Ability to lift up to 15 pounds at times.

On-site attendance.

Why Us?

You could take your talents anywhere. We know that. You know that. So, let’s cut to the chase - We are a Records Collection Company, set on helping our clients by expediting the life of a case. But, what sets us apart? Our commitment to top-tier office culture. Legal Monkeys believes to be the best records collection company in the nation. We grow as individuals, as well as a team. The Legal Monkeys team is full of quick thinkers who are willing to adapt and find the best way to achieve any task in front of them.

Thank you for considering us as a potential employer.

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