Remote Help Desk TechnicianVirtualVocations • Syracuse, New York, United States
Remote Help Desk Technician
VirtualVocations • Syracuse, New York, United States
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A company is looking for a Remote Helpdesk Technician dedicated to client satisfaction and skilled in resolving technical issues.
Key Responsibilities
Provide remote desktop and laptop support, addressing break / fix issues and managing user settings
Document, track, and escalate tickets through the ticketing system, maintaining current documentation
Collaborate with a team to deliver exceptional service to clients from a remote workspace
Required Qualifications and Education
Minimum of 2 years of professional IT support experience
Applicants must reside in the Tampa, FL vicinity
Preferred experience in an MSP / MSSP environment
Working knowledge of Windows 10, 11, and MacOS, as well as Microsoft 365 office suite
A+ and / or Network+ certifications are preferred
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Help Desk Technician • Syracuse, New York, United States
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