Director of Community and Employment Services

Company Culture A culture of philanthropy is where each person in the organization serves as an ambassador by promoting the organization’s mission and vision.

The Director of Community & Employment Services embodies this culture by actively engaging with clients, families, and community stakeholders to advance RISE Services’ mission of supporting meaningful employment and community inclusion across multiple states.

This role balances direct service delivery with community outreach and relationship building.

Position Description The Director of Community & Employment Services oversees all Employment Program Managers (EPMs) and program operations to ensure smooth service delivery, compliance, and achievement of billable hour requirements.

This role combines leadership and accountability with 20 hours of direct billable service each week, modeling quality and efficiency.

The Director is responsible for monitoring performance, holding staff accountable, and initiating disciplinary action when expectations are not met.

This position ensures programs operate effectively, documentation is accurate, and outcomes align with agency standards.

The Director also maintains strong partnerships with CSBs, DARS, and other contracted entities to support growth, referrals, and overall program success.

Essential Functions Direct Service (20 billable hours / week) :

• Conduct client intakes, assessments, and individualized service planning.
• Provide job coaching, supported employment, and individualized supported employment services in compliance with Medicaid / DARS requirements.
• Deliver direct support and job placement services in alignment with Medicaid, DARS, and other state / funding requirements.
• Maintain active caseloads that may extend across multiple states, ensuring consistent quality of service delivery and adherence to varying state regulations.
• Ensure documentation for all billable activities is accurate, timely, and compliant with Medicaid, DARS, and agency standards.
• Model effective service delivery practices and demonstrate best-in-class approaches for managers, staff, and new hires.
• Coordinate and deliver services across multiple states , ensuring compliance with varying state regulations and program standards.

Collaborate with interdisciplinary teams, families, and employers to create sustainable employment opportunities and long-term success for individuals served.   Program Leadership & Supervision :

Ensure consistent communication and alignment between regional managers to uphold organizational standards while adapting to state-specific requirements.   Performance, Quality Assurance & Compliance :

Establish systems to track performance metrics consistently across service lines and geographies.   Community Engagement & Outreach :

Valid driver’s license and reliable transportation required.                                                                  Core Competencies   Leadership & Accountability :