Sales Engineer (New York)

Fern Software Engineer

At Fern, we believe every software company should offer a world-class API. We're building the toolkit to make that possible. We enable customers like Square, ElevenLabs, Webflow, and Intercom to offer a best-in-class developer and agent experiences.

Our team is primarily ex-Palantir and ex-founders, working together from our office in Williamsburg, Brooklyn. We give builders the autonomy to take ownership, the speed to move quickly, and the support to do the best work of their careers. Fern is growing more than 5x year-over-year, is at the Series A stage, and has raised over $10M from Bessemer and Y Combinator.

We value in-person collaboration and work out of our office in the Williamsburg neighborhood of Brooklyn.

Responsibilities

Manage customer relationships : whether they're a CTO, VP of Eng, or Software Engineer, you'll be the face of Fern during the technical evaluation of our product. You'll develop a strong network within the SaaS startup community, especially among YC founders.

Own onboarding from start-to-finish : once a company decides to purchase Fern, you'll lead the onboarding process to ensure they go live successfully. This includes project management (milestones, responsibilities, status updates) and writing code within our customers' code repositories.

Educate our users : when customers have questions about the product, you'll guide them to our docs, tutorials, and examples. If you identify a gap in our documentation, you'll take ownership by writing the missing content and helping drive product roadmap.

Qualifications

0-2 years of experience, preferably with startup experience

Technical, needs strong understanding of APIs and SDKs

Experience working with HTML, JavaScript, CSS, and TypeScript

A customer-first mindset, with engaging with users to ensure we build polished, user-centric products

Experience working with OpenAPI specifications

Benefits

First-hand experience building an early-stage startup

Kind teammates who work hard

Living proximity bonus of $18,000 per year if you choose to live near the office

Meals (breakfast, lunch, and dinner) at the office

401k, Health, dental, and vision insurance

Unlimited vacation

Tech Stack

Next.js + Vercel (Frontend)

Claude + Amazon Bedrock (LLM)

Cursor (IDE)

Postgres DB + Prisma ORM (Database)

AWS (Cloud)

Slack + Pylon (Customer Communications)

Interview Process

Phone screen with our CEO

Technical interviews with two members of our team

Work trial (in office)

Offer!