Clinical Staff Coordinator - Full Time Days

Clinical Staff Coordinator - Full Time Days

ABOUT WILLIAMSON HEALTH | Williamson Health is a regional healthcare system based in Williamson County, Tennessee, with more than 2,300 employees across more than 30 locations and more than 860 physicians and advanced care practitioners offering exceptional healthcare across 60-plus specialties and subspecialties close to home. The flagship facility, Williamson Medical Center, which recently opened its new Boyer-Bryan West Tower, offers extensive women’s services, state-of-the-art cardiology services, advanced surgical technologies, an award-winning obstetrics and NICU, leading-edge orthopaedics, outpatient imaging services, and distinct comprehensive emergency and inpatient services for both adult and pediatric patients. Other Williamson Health service providers include the Bone and Joint Institute of Tennessee, The Turner-Dugas Breast Health Center, Monroe Carell Jr. Children’s Hospital Vanderbilt at Williamson Medical Center, Williamson Health physician practices that are strategically located throughout the community, countywide Emergency Medical Services that include 18 rapid response units, Williamson Health Foundation, and multiple joint venture Vanderbilt Health and Williamson Medical Center Walk-In Clinics in Williamson County. Learn more about our many specialized services at WilliamsonHealth.org.

Williamson Health is a system where your talents will be valued and your skillset expanded. We are rooted in our promise to world-class, compassionate care for the residents of Williamson County and surrounding communities, taking exceptional pride in serving our community. We’re committed to empowering our employees to work in innovative ways and reserve time and space for curiosity, laughter and creativity. We value and support the diversity and cultural differences among one another and are committed to upholding an inclusive environment that appreciates the uniqueness of all individuals. Our values are at the heart of everything we do : respect for every individual, the health and total well-being of all people, human compassion and integrity. These shape who we are as an organization and are essential for delivering the highest level of culturally competent care and treatment of every patient, family member, visitor, physician and employee.

Williamson Health is pleased to offer a comprehensive benefits program, that offers you choice and flexibility, so you can take charge of your physical, financial, and emotional well-being.

o Medical, Dental, Vision

o PTO

o Retirement Matching

o Tuition reimbursement

o Discount programs

o FSA (Flexible Spending Accounts)

o Identity Theft Protection

o Legal Aid

Williamson Health is an equal-opportunity employer and a drug-free workplace.

POSITION SUMMARY

This position is responsible for the daily management and oversight of the clinical staff of the Bone and Joint Institute of Tennessee. Duties include creating clinic staff schedules, training new employees, tracking medical supply inventory and surge covering for busy clinics. Additional responsibilities include oversight of clinical staff productivity and compliance with policies. Other clinical duties as assigned.

POSITION REQUIREMENTS

Formal Education / Training :

Required medical certificate / license as a RMA, CMA, ATC, LPN or RN. Preferred experience in management of clinical staff in physician practice setting.

Workplace Experience :

At least one year of experience in a physician practice. Ability to problem-solve and mentor clinical staff.

Equipment and Skills Training :

Strong computer skills, communication and presentation skills required. Demonstrate ability to self-direct, meet deadlines and support the administration of the Bone and Joint Institute.

Physical Environment :

Clinic setting.

Physical Effort :

Must be able to sit, stand, communicate, in English, both orally and in writing and lift over 30 pounds. May require prolong standing and working up to eight hours on feet. Ability to travel as needed to orthopedic clinics outside the main office.

PERFORMANCE STANDARDS

• Maintains daily oversight of clinic schedule. Adjust and float clinical staff daily to accommodate surge scheduling in clinic.
• Facilitates staff development, assists with the orientation and training of new personnel and ongoing educational programs.
• Acts as liaison to support clinical care responding to assistance needed from staff and assisting physicians as requested.
• Promotes patient safety and ensures quality care through rounding, identifying issues, and process improvement activities.
• Assists with ordering and inventory of clinical supplies.
• Responds to patient complaints in a timely manner.
• Works in coordination with Clinical Director to coach and mentor clinic staff that are underperforming.
• Works as needed in other areas to cover vacation or absences.
• Maintains accurate and appropriate payroll reporting and staff scheduling.
• Improves performance with regard to patient / employee satisfaction scores.
• Reports completely and accurately any incident that may warrant review by manager / physician.
• Performs other duties as assigned by Clinical Director and independently seeks out job duties to further benefit patient service.

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