Senior Product Analyst - Patient Experience

Surescripts serves the nation through simpler, trusted health intelligence sharing, in order to increase patient safety, lower costs and ensure quality care . We deliver insights at critical points of care for better decisions - from streamlining prior authorizations to delivering comprehensive medication histories to facilitating messages between providers.

Job Summary

The Senior Product Analyst - Patient Experience will play an essential role in shaping the future of Surescripts' digital products and platforms by conducting market research and analyzing both quantitative and qualitative customer and consumer data. The incumbent will translate into actionable insights to inform strategic product decisions, enhance user experiences, and support business growth. The Senior Product Analyst - Patient Experience also leads collaborative efforts with product teams, stakeholders, and users, focusing on user-centered design principles and ongoing data-driven improvements to continually refine and optimize products.

Responsibilities

Initiates user research to collect data and recommend enhancements to existing product portfolio

Analyze user behavior across multiple market segments, adoption and utilization rates, and other metrics to identify trends and opportunities

Gathers and interprets user feedback across market segments, translating into actionable insights and recommends product enhance ideas

Facilitates collaboration with other product teams and internal stakeholders to improve products through continuous data-driven improvements

Cleary documents findings and recommendations for Product Manager and internal stakeholders

Product SME, representing the product internally across Surescripts, with customers, and externally at industry events as needed

Act as a liaison between internal / external stakeholders and partners

Lead Pilot and Early Adopter programs in collaboration with Account Management and Customer Success. This includes, creating documentation, defining success criteria, gathering metrics, conducting data analysis, and transition to General Availability operationalization

Develop and maintain product documentation for support teams and technical teams

Educate internal stakeholders on product functionality, issues, updates, etc.

Collaborate with internal and external teams to identify, diagnose and address product related issues

Qualifications

Basic Requirements :

Bachelor's degree or equivalent experience

5+ years of experience in related, progressive roles

3+ years digital consumer experience or ecommerce

Conversant in the product lifecycle (Ideate, Define, Build, Launch, Manage)

Preferred Qualifications :

2+years of experience assessing market and customer needs for information products and services

Experience using reporting systems (i.e. Tableau, Salesforce, Crystal Reports, etc.), including writing SQL queries

User-Experience Design training or background

Experience with Aha! for Product Management

Surescripts embraces flexibility through its Flexible Hybrid Work model for most positions. This model allows employees to work virtually while still utilizing our offices as collaboration centers. With alignment and agreement from your leadership, you can come and go from the office as needed.

To be considered for employment, applicants must have a valid U.S. work authorization allowing work without restrictions with Surecripts in the U.S. At this time, we are unable to provide support or provide sponsorship for immigration benefits such as work visas. Additionally, we do not participate in academic training programs or work-study programs through an academic institution that require employer endorsement of F-1 / CPT or F-1 / STEM.

Why Wait? Apply Now

We're a midsize company. This means you're not just another employee ID number. Here, you can build real relationships and feel supported by truly awesome people with diverse backgrounds and talents in an innovative and collaborative work culture. We strive to create an environment where you can b e yourself, share your ideas and work your way. We offer opportunities for employee development, as well as competitive compensation packages and extensive benefits.

At Surescripts, base pay is one part of our Total Rewards Package (which may also include bonus, benefits etc.) and is determined within a range. The base pay range for this position is $122,300 - $149,500 per year. Your base pay may vary within or outside of this range depending on a number of factors, including (but not limited to) your qualifications, skills, experience, and location.

Benefits include, but are not limited to, comprehensive healthcare (including infertility coverage), generous paid time off including paid childbirth and parental leave and mental health days , pet insurance, and 401(k) with company match and immediate vesting. To learn more, review the Keep You and Yours Healthy , Balancing Work and Life , and Where Talent Takes Shape links under the Better Benefits. Better Work. Better Life section of our careers site.

Physical and Mental Requirements

While performing duties of this job, an employee may be required to perform any, or all of the following : attend meetings in and out of the office, travel, communicate effectively (both orally and in writing), and be able to effectively use computers and other electronic and standard office equipment with, or without, a reasonable accommodation. Additionally, this job requires certain mental demands, including the ability to use judgement, withstand moderate amounts of stress and maintain attention to detail with, or without, a reasonable accommodation.

Work Environment

Willingness to travel (

Surescripts is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate on the basis of race, color, religion, age, national origin, ancestry, disability, medical condition, marital status, pregnancy, genetic information, gender, sexual orientation, parental status, gender identity, gender expression, veteran status, or any other status protected under federal, state, or local law.

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