Customer Service Representative

Job Description

Job Description

We are looking for a dedicated Customer Service Representative to join our team on a contract basis. This role is based in Carlstadt, New Jersey, and offers an excellent opportunity to contribute to a fast-paced wholesale distribution environment. The ideal candidate will excel in administrative tasks and customer interactions, ensuring smooth operations and high-quality service.

Responsibilities :

• Process and manage customer orders, ensuring accuracy and timely placement.
• Coordinate shipments and oversee the creation of shipping documentation.
• Generate and finalize invoices for completed orders.
• Scan and organize documents for record-keeping and compliance.
• Provide general administrative and clerical support to assist various departments.
• Respond to inbound customer inquiries promptly and professionally.
• Utilize Salesforce.com to track customer interactions and order details.
• Proven experience in order entry and processing within a customer service role.
• Ability to handle inbound customer calls with professionalism and efficiency.
• Familiarity with invoicing systems and procedures.
• Knowledge of shipping processes and documentation requirements.
• Proficiency in Salesforce.com or similar CRM platforms.
• Strong organizational skills, particularly in document scanning and management.
• Excellent communication skills, both written and verbal.
• Ability to work effectively in a fast-paced, team-oriented environment.