Lead Hostess

Job Description

Job Description

Benefits :

401(k)

401(k) matching

Competitive salary

Dental insurance

Employee discounts

Free uniforms

Health insurance

Paid time off

Vision insurance

Job Summary :

At Restaurant K, were building something bigger than just great meals. Were building great brands.

Restaurant K was founded with a simple yet powerful belief : the best brands are built on culture, mission, and purpose. With a portfolio of distinct dining concepts from the elevated experience of Nuri Steakhouse to the upscale casual energy of JOA Korean BBQ Restaurant K is committed to creating unforgettable moments through hospitality and culinary excellence. As we continue to elevate our presence in Dallas, TX, we are seeking a distinguished Assistant General Manager to uphold and enhance our commitment to excellence.

This role is pivotal in delivering an exceptional fine dining experience. The Lead Host / Hostess plays a pivotal role in delivering an exceptional fine dining experience. As the first point of contact for guests, this position is responsible for warmly welcoming guests, managing reservations, and overseeing the host team to ensure seamless service from arrival to departure. The Lead Host / Hostess provides leadership and guidance to hosts, ensuring exceptional hospitality while maintaining the restaurants high service standards.

Supervisory Responsibilities :

• None.

Essential Functions / Major Responsibilities :

• Greet guests warmly, ensuring an exceptional first impression.
• Manage reservations and walk-in guests efficiently to optimize seating.
• Lead the host stand to orchestrate guest arrivals, pacing, and table turns.
• Communicate effectively with servers and management to maintain smooth service.
• Handle guest inquiries and special requests with professionalism and efficiency.
• Train and guide hosts on best practice in guest interactions and seating protocols.
• Monitor dining room flow to prevent bottlenecks and long wait times.
• Maintain the cleanliness and organization of the host stand and entrance area.
• Provide knowledgeable and engaging responses to guests' questions about menu items, culinary techniques, and restaurant details.
• Address and resolve guest concerns in a professional and courteous manner.
• Familiarize yourself with the restaurants menu, preparation methods, and common culinary terminology to better assist guests.
• Express gratitude to guests upon their departure, leaving a positive final impression.
• Report any issues or guest concerns to management promptly for quick resolution.
• May be responsible for coat check, transferring bar checks, or other ancillary tasks as required.
• Assist management with administrative tasks related to reservations and guest feedback.
• Adhere to all safety and sanitation standards, including compliance with local health regulations.
• Foster a guest-focused environment, delivering a consistently outstanding hospitality experience.

Required Skills / Abilities / Competencies :

• Ability to maintain a calm, composed demeanor in high-stress situations while providing excellent customer service.
• Strong communication skills with the ability to read, write, and speak English fluently.
• Basic math skills and familiarity with reservation management systems are preferred.
• Ability to handle multiple tasks simultaneously in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Proficiency in reservation and seating software systems.
• Strong leadership and mentoring skills.
• Ability to anticipate guest needs and provide exceptional service.
• Knowledge of restaurant seating layout and rotation strategies.
• A passion for hospitality and a desire to inspire guests to embrace diverse cultures and cuisines.
• Promote and uphold the culture, values, and mission of Restaurant K ensuring alignment with company standards.
• To inspire people to embrace different cultures of the world.

Education and Experience :

• Must be at least (18) years of age.
• Possess a current Food Handlers and TABC certification before starting work.
• A minimum of two (2) years of experience in a fine dining or upscale casual environment is preferred.
• At least two (2) years of hosting experience, with leadership responsibilities preferred.
• Previous experience with reservation systems is a plus.

Work Environment :

• Working during evenings, weekends, and holidays to accommodate peak dining hours.
• Occasional exposure to loud noise levels and varying temperatures, particularly when moving between the dining area and kitchen.
• Handling guest requests or issues in real-time, which may require quick problem-solving and adaptability.
• Collaborating with a diverse team of front-of-house and back-of-house staff in a structured yet flexible atmosphere.

Physical Requirements :

• Must be able to stand for periods of up to eight (8) hours.
• Must have the stamina to work a minimum of 40 hours per week.
• Must be able to lift fifty (50) pounds at a time. Required to use assistance when available i.e. hand trucks, ramps, or another team member.

Other Duties :

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.

At Restaurant K, when we say inspire people , we mean everyone. We champion a diverse and inclusive workforce that is representative of the guests we serve. We blend the unique members of our organization, celebrating what is both common and different to grow better together and Rule the Day. The foundation of our diversity efforts is closely tied to our core values, which includes We Are Better Together and We Do the Right Thing . We are proud to be an equal opportunity employer and consider all qualified candidates, without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, or medical condition or disability.