Sales Support Administrator

Sales Support Administrator

Impact is a leading national managed services provider, specializing in IT & Cloud, Cybersecurity, Digital Transformation & AI, Integrated Marketing, and Print & Document Management. We are committed to customer-centric excellence, delivering tailored solutions that enhance client value and drive sustainable growth. Join our team of experts and be part of an innovative culture that puts customers at the heart of everything we do.

The Customer Relations Team is a unified department that streamlines support for both internal and external clients. This team is responsible for managing business contracts, processing orders, handling billing, and serving as the single point of contact for all customer care needs. The Customer Relations Sales Support role is integral to ensuring seamless contract management and responsive support, primarily for our sales teams. This position works closely with the Customer Relations teams to deliver accurate billing, maintain contract records, and facilitate efficient communication across departments, all while upholding the highest standards of service and operational excellence.

Responsibilities include :

• Manage a high volume of incoming requests via the ticketing system.
• Maintain contract records in the billing system, including entry of new contracts, updates and ongoing maintenance of existing contracts, meter collection and data entry, adding or removing devices and services, and processing billing contracts and managing billing changes.
• Ensure contracts comply with company standards and customer agreements.
• Process billing for all maintenance contracts, reviewing invoices daily for accuracy.
• Monitor and resolve missing meter; proactively obtain readings from customers when needed.
• Assist customers with invoice inquiries, providing clear explanations of base charges, overages, and adjustments.
• Prepare maintenance proposals and manage renewals, billing adjustments, or cancellations as required.
• Address internal sales requests and concerns with accuracy and efficiency.
• Deliver timely responses on assigned projects, tasks, and inquiries.

Things we are looking for include :

Our purpose is people. We empower them to innovate, grow, and succeed. That's how we change the world one person, one company, one community at a time. At the heart of everything we do are our core values, which guide how we work, grow, and succeed together :

Benefits include :

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Impact, compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current salary range is $50,000-$55,000.

Join us at Impact, where your ideas matter, your growth is supported, and your work creates real change. Let's build something incredible together!