Communications Manager - External / PR Job at Compass Group, North America in Char

ESFM

Position Title : COMMUNICATIONS MANAGER-CHARLOTTE, NC

Reports To : Vice President of Communications

Salary :

ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate Sustaining Partner of the International Facility Management Association (IFMA), and a Platinum Corporate Member of the Association of Energy Engineers (AEE).

ESFM self-performs 80% of all FM services provided to clients. Our portfolio of solution categories includes Facilities Maintenance&Engineering, ESG Programming, Laboratory Support Services, Janitorial&Industrial Cleaning, Landscaping&Grounds Management, Workplace Solutions and Managed Services.

This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. ESFM’s clients include many household names from the life sciences, technology, oil&gas and manufacturing markets.

ESFM - Communications Manager (External / PR)

Location : Charlotte, NC (Hybrid – 4 days in office, 1 day remote)

Reports to : Vice President of Communications

ESFM, Compass Group’s facilities management division, is looking for a Communications Manager who’s ready to make an impact. In this role, you’ll take the lead on external communications and public relations, shaping how ESFM shows up in the marketplace, while also lending your voice to key internal initiatives that engage and inspire our teams.

This is a hands-on leadership opportunity to act as a supervisor and mentor on the team while personally steering high-profile projects that elevate ESFM’s reputation, strengthen client partnerships, and shine a spotlight on our people and solutions. As part of the dynamic Eurest / ESFM hybrid communications team, you’ll have the unique chance to specialize in telling ESFM’s story to clients, associates, and industry peers, building alignment across audiences and channels.

We’re looking for someone who thrives in a fast-moving, business-focused environment : a confident project manager, a strategic thinker, and a natural storyteller with strong business acumen. If you have proven success in a B2B setting—especially with facilities management, corporate real estate, or professional services—you’ll feel right at home here.

What You’ll Do

External Communications (Primary Focus)

Lead ESFM’s external communications strategy to strengthen brand reputation, visibility, and client engagement.

Develop and execute media relations campaigns; build relationships with trade and industry publications.

Craft thought leadership pieces, case studies, award submissions, and client-facing stories that demonstrate ESFM’s expertise.

Partner with Sales and Operations to translate business wins and initiatives into communications that support growth and retention.

Manage video projects that bring ESFM’s story to life in a compelling way.

Internal Communications (Collaborative Scope)

Support ESFM’s internal programs, initiatives and company targets through communications in partnership with the broader team, helping shape executive messaging, associate communications, and engagement initiatives.

Ensure internal storytelling reflects and reinforces the company’s external reputation.

Job Summary

Leadership&Project Management

Act as a team leader, coach and advisor in a manager capacity.

Drive project timelines, manage communications calendars, and ensure deliverables meet quality and strategic goals.

Collaborate across Compass Group functions (HR, Marketing, Operations) to deliver cohesive communications.

Proactively seek new endeavors to create strong business value through strategic communications.

Strong proofreading abilities including attention to detail regarding messaging, audience and tone

Hospitality mindset with grit and determination to deliver high-quality work for our Fortune 100 clients

Measurement&Impact

Track, measure, and report communications outcomes to assess effectiveness and recommend improvements.

Continuously evolve tactics based on business needs, industry trends, and stakeholder feedback.

What We’re Looking For

5–7 years of progressive experience in communications, PR, or corporate marketing, ideally in a B2B or professional services environment. Supervisory or team lead experience required.

Proven success in external communications, media relations, and publicpositioning, with additional exposure to internal comms.

Presentation of online portfolio demonstrating abilities and past projects required

Strong writing and editing across platforms, excellent project management, ability to translate business goals into communication strategies.

Familiarity with facilities management, corporate real estate, or professional services a plus.

Bachelor’s degree in Communications, Journalism, Marketing, or related field.

Must be based in Charlotte, NC. Hybrid schedule : 4 days in office, 1 day remote.

Ability to travel on occasion (up to 25% of the year) including overnights.

Why ESFM?

ESFM is the corporate real estate and facilities management division of Compass Group, the world’s leading provider of food and support services. We are proud to partner with Fortune 500 clients to deliver safe, sustainable, and innovative workplace solutions. In this role, you will help shape ESFM’s story—ensuring our brand is recognized by clients, associates, and the industry at large.

Apply to ESFM Services today!

ESFM is a member of Compass Group USA

Click here to Learn More about the Compass Story (http : / / www.compass-usa.com / our-story / )

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Eurest Services maintains a drug-free workplace.

Associates at ESFM are offered many fantastic benefits.

Medical

Dental

Vision

Life Insurance / AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off (varies by site / state)

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Associates may also be eligible for paid and / or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https : / / www.compass-usa.com / wp-content / uploads / 2023 / 08 / 2023_WageTransparency_ESFM.pdf) for paid time off benefits information.

Req ID : 1456384

ESFM

#J-18808-Ljbffr