Director Of Firm Operations

Job Description

Job Description

Onsite

The Opportunity

Are you a natural leader who thrives on building efficient systems, leading teams, and turning vision into action? Do you have a strong operations or legal management background and a passion for team development, accountability, and structure?

If so, this could be your career-defining opportunity.

Sussman Law Firm, PLLC, a fast-growing, mission-driven family and immigration law firm based in Charlotte, NC, is looking for a Director of Firm Operations to lead our business-side functions and help us scale with excellence.

We’re not your typical law firm. We’re building something extraordinary, and we want a leader who is excited to help us grow, improve, and leave a lasting impact on our team and clients.

Compensation :

$80,500 - $92,000 yearly

Responsibilities : What You’ll Do

• Lead, supervise, and train department heads (office management, intake, client relations, billing, HR, and more)
• Design and implement operational systems, improve workflows, and oversee non-legal functions
• Influence the strategy, drive accountability, optimize performance, and ensure smooth execution
• Collaborate closely with our fractional CEO, COO, and CFO, a highly experienced executive team, to align firm operations with strategic goals, manage KPIs, and manage budgeting, forecasting, and performance improvements
• Partner with legal leadership to ensure billable requirements, capacity, and people plan align with SKUs

What Success Looks Like

Bonus Points If You Have :

Qualifications : The Ideal Candidate

We care about education, skills, and experience, but we care just as much about your behaviors, mindset, and leadership style.

Required Qualifications :

Preferred Qualifications :

Key Attributes :

About Company

Our Culture

At Sussman Law Firm, our mission is to create a workplace where people feel empowered to make a difference every single day for clients and for each other. We foster a culture that promotes ownership, innovation, and inclusion. No matter your education or background, you’ll be valued, respected, and encouraged to grow here.

Compensation & Benefits

This is a management-level position with a compensation plan that includes a competitive salary, benefits, and performance-based incentives tied to clearly defined and tracked KPIs.