ERP Systems Manager

Full Time- Exempt Position Pay Range :

• $41.53-$53.08 Job Summary The ERP Systems Manager is responsible for leading the successful County-wide implementation of a modern, integrated Enterprise Resource Planning (ERP) system and continuing as the long-term system owner after deployment.
• This role will manage all phases of implementation, from vendor coordination and project planning to data migration, training, and go-live.
• Once live, the Manager will assume full responsibility for the ongoing administration, optimization, and strategic advancement of the ERP platform to ensure continuous support for County operations across Finance, Human Resources, Payroll, Budgeting, Procurement, Timekeeping, and other functions.
• Essential Functions and Responsibilities The following duties are primarily performed and are essential for this position.  Employees are expected to be able to perform each of these job duties satisfactorily and successfully with or without reasonable accommodations to be qualified for the position.  Other duties may be required and assigned. 50% ERP Implementation and Ongoing Management Lead and coordinate all phases of ERP implementation to ensure delivery of pre-defined functional requirements.
• Oversee system configuration, data migration, testing, training, and go-live execution in partnership with vendors and County departments.
• Serve as the primary liaison to the ERP vendor during implementation and afterward, managing system upgrades, patches, and support.
• Post-implementation, manage the ERP as an enterprise-wide system owner, responsible for ongoing administration, user access, configuration changes, reporting, and system optimization.
• Ensure the ERP continues to evolve with County needs by coordinating feature enhancements, process improvements, and cross-functional collaboration. 20% Stakeholder Engagement and Change Leadership Engage department heads and functional leaders to ensure clear understanding of system capabilities, encourage feedback, and foster shared ownership of the system.
• Coordinate communications, user documentation, and training for both initial implementation and long-term system changes.
• Act as the system champion, driving system adoption and continued alignment with County goals. 15% Performance Monitoring and Continuous Improvement Monitor system performance metrics and user feedback to identify improvement areas.
• Collaborate with departments to address gaps, reduce manual workarounds, and implement automated or streamlined workflows.
• Track and report on ERP-related KPIs, including support ticket resolution, system uptime, and training effectiveness. 10% Risk, Compliance, and Security Oversight Identify and mitigate implementation and operational risks.
• Ensure ERP practices align with cybersecurity standards, data integrity requirements, internal audit findings, and public sector compliance expectations.
• Support financial and HR data governance efforts through strong system controls. 5% Other Duties as Assigned Provide support on County-wide administrative, analytical, or strategic initiatives as directed by the County Administrator.
• Assist in special projects, cross-departmental coordination, or operational needs outside the ERP scope when capacity allows.
• May include research, process evaluation, committee participation, or interim support in line with the employee’s skills and project demands.

Supervision Exercised None Minimum Education Qualifications Education and / or Experience Requirements :

Licenses, Certifications, and Other Requirements :

Nothing in this job description limits management’s right to assign or reassign duties and responsibilities to this job at any time.  The duties listed above are intended only as illustrations of the various types of work that may be performed.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.  The job description does not constitute an employment agreement or affect the at-will nature of the employment arrangement between the employee and company and is subject to change by the employer as the needs of the employer and requirements of the job change Ozaukee County offers a generous benefits package including :