Job Description
Job Description
Benefits :
401(k)Bonus based on performanceCompany carCompany partiesCompetitive salaryFlexible scheduleFree uniformsOpportunity for advancementTraining & developmentSenior Systems Engineer & Support Supervisor
Location : Sherman Oaks, CA (On-site)
Type : Full-time, Salaried
Hours : Minimum 50 hours / week | Flexibility within 7days 8 : 00 AM10 : 00 PM
Compensation : Competitive Salary (DOE)
About Us :
Tactical Techs is a dynamic MSP and IT services provider based in Sherman Oaks, CA. We specialize in supporting small to mid-sized businesses across various industries with a focus on excellence, innovation, and reliability. As we continue to grow, we're looking for a Senior Systems Engineer to join our team in a leadership and supervisory role.
Position Overview :
We are seeking a Senior Level Engineer with administration experience in Microsoft 365, Azure, as well as on-prem Active Directory in a hybrid environment . This individual will work closely with our Tier 2 Support Desk team in both a hands-on and supervisory capacity ensuring that day-to-day tasks, service tickets, and long-term projects are executed with precision and accountability.
Key Responsibilities :
- Supervise and mentor Tier 2 support staff as well as perform Tier1 / 2 tasks if needed to move forward
- Oversee ticket queues, ensuring timely response and resolution.
- Proactively move forward internal and client-facing IT projects.
- Create, implement, and enforce internal procedures and best practices.
- Maintain hands-on oversight of critical systems and infrastructure, including :
Microsoft 365 Administration
- Microsoft Entra ID / Azure AD Administration
- Azure cloud environment Administration
- On-prem Active Directory in hybrid setups Administration
- Stay aware of critical or time-sensitive issues during support hours 7days week 8am-10pm , with flexibility in scheduling workdays as needed.
- Provide escalation support and guidance to the support team.
- Collaborate directly with leadership to continuously improve service delivery.
Requirements :
- 10 + years of professional IT administration and engineering experience.
- Proven administration experience in Microsoft 365, Azure, Entra ID , and on-prem Active Directory in a hybrid environment.
- Strong project management, documentation, and communication skills.
- Experience managing or supervising IT support teams.
- Ability to thrive in a fast-paced MSP environment and juggle multiple priorities.
- Must be able to work on-site in Sherman Oaks, CA.
- Flexibility to adapt schedule based on workload and project needs.
What We Offer :
- A tight-knit, high-performing team where your contributions truly matter.
- Opportunities for growth and continued learning.
- A collaborative environment with autonomy and ownership.
- Competitive salary
To Apply :
Please send your resume and a short note about why youre the right fit to david@tacticaltechs.com. Serious applicants only and send text message to 818-571-7023 for faster consideration