Senior Service Technician

Job Description

Job Description

Cooperidge Consulting Firm is seeking a Service Manager. This is a hands-on leadership role responsible for overseeing field service operations in Boerne, TX. The Service Manager will lead a team of technicians, coordinate daily schedules, and ensure high-quality customer service and technical support. The ideal candidate will have strong technical knowledge of water well systems, excellent organizational skills, and the ability to thrive in a fast-paced, field-based environment.

In this role, you will

• Serve as the primary contact for customers requiring service or installation support
• Estimate labor and material needs for pump installations and repair projects
• Dispatch and coordinate daily schedules for service technicians
• Prioritize jobs and assign technicians based on skill and availability
• Provide technical guidance and supervision throughout the workday
• Monitor job progress and ensure timely, high-quality completion
• Troubleshoot water well system issues remotely and on site
• Maintain accurate records of service calls, job details, and parts usage
• Participate in technician hiring, training, and evaluations
• Oversee service trucks, support equipment, and inventory of parts / supplies
• Ensure compliance with safety policies and regulations
• Collaborate with drilling teams and office staff to align workflow and billing

Requirements

Benefits