Senior Operations Manager 3PL

Are you a relationship-driven logistics professional with a proven ability to grow and manage high-value accounts? At KCH Transportation , we are seeking a Senior Strategic Account Manager to join our Operations team. In this role, you’ll serve as a trusted advisor to clients, providing customized supply chain solutions, driving revenue growth, and leading a team of Account Managers. If you excel at building long-term partnerships, negotiating effectively, and delivering results in a fast-paced logistics environment, we’d love to connect with you!

Position Summary :

As a Senior Strategic Account Manager , you will play a key role in managing and expanding high-value customer accounts, driving revenue growth, and delivering exceptional logistics solutions. This is a strategic, relationship-driven role that requires deep industry knowledge, strong negotiation skills, and the ability to provide consultative supply chain solutions to clients.

• Pay Structure : Competitive Base Pay + Commission Incentives

Essential Duties and Responsibilities :

Develop long-term relationships with high-value customers, ensuring their freight and supply chain needs are met.

Identify and capitalize on upsell and cross-sell opportunities to maximize account profitability.

Act as a trusted advisor, providing customized logistics solutions based on client needs.

Secure and manage contractual agreements with clients and carriers to optimize costs and service levels.

Oversee shipment execution, supply chain efficiency, and risk mitigation for assigned accounts.

Work closely with internal teams to deliver seamless logistics services.

Competencies :

Relationship Management

Strong negotiation, strategic thinking, and customer service skills

High energy, results-driven mindset

Professionalism

Dependability and Initiative

Education / Experience :

BS Degree in Business, Logistics or related work experience required.

Understanding and knowledge of the Transportation and Logistics industry

Understanding and knowledge of DOT regulations and standards

3 years of experience in logistics, transportation and / or distribution preferred.

2 years of experience in a supervisory or leadership role preferred.