Quality Assurance Lead (Springfield)

Quality Assurance Lead

We are seeking an experienced and detail-oriented Quality Assurance (QA) Lead to oversee and drive quality assurance initiatives across products, services, and operational processes. The QA Lead will be responsible for developing and implementing quality standards and procedures to ensure compliance with internal benchmarks, customer expectations, contractual obligations, and applicable regulatory and industry standards. This role is critical in maintaining a culture of quality and continuous improvement throughout the organization.

Primary Responsibilities

• Develop and implement quality assurance policies, standards, and procedures to support consistent quality across all products and services.
• Perform audits and inspections to evaluate compliance with established standards, including ISO, CMMI, and other applicable frameworks.
• Conduct root cause analysis for quality issues and implement corrective and preventive actions (CAPAs).
• Monitor processes, outputs, and systems to identify areas for improvement and collaborate with teams to develop and implement effective solutions.
• Maintain quality assurance documentation, including protocols, process flows, and training materials.
• Lead and support continuous improvement initiatives and drive best practices in quality management.
• Track, analyze, and report on key quality metrics and present findings to senior management.
• Provide QA training and mentorship to project teams, helping to foster a proactive quality culture.
• Participate in project and process reviews to ensure quality considerations are integrated throughout the project lifecycle.
• Ensure compliance with industry standards, regulations, and contractual requirements.

Basic Qualifications

Preferred Qualifications