Digital Technology Architect and ServiceNow Developer

Genesis10 is seeking a ServiceNow Lead Developer for a permanent position with a client located in Oshkosh, WI, Hagerstown, MD, or McConnellsburg, PA.

To be considered for an interview, please make sure your application is full in line with the job specs as found below.

This is a hybrid opportunity that requires 3 days in the office.

Summary : The ServiceNow Lead Developer will serve as a technical leader within the Digital Technology team, responsible for architecting, developing, and optimizing the organization's ServiceNow platform.

This position will collaborate with business stakeholders and technical teams to deliver scalable, secure, and efficient solutions that align with enterprise strategies and business goals.

This is a direct hire opportunity with a salary range of $110K–$130K, depending on experience.

The position follows a hybrid schedule, requiring three days onsite per week at one of the following locations : Travel is minimal, limited to occasional conferences or annual team meetings.

Responsibilities : Lead the design, development, and implementation of ServiceNow solutions tailored to evolving business requirements.

Drive platform enhancements through upgrades, new feature implementations, and adoption of best practices.

Maintain deep technical expertise in ServiceNow modules such as ITAM and ITOM to improve efficiency and service delivery.

Provide ongoing support for day-to-day platform operations, including incident management, root cause analysis, and long-term corrective actions.

Collaborate with stakeholders to analyze needs, define requirements, and translate business goals into actionable technical solutions.

Lead special projects and workstreams that enhance platform capabilities, automation, and ROI.

Partner with ITOM, ITAM, and CMDB teams to enhance discovery, automation, and asset management.

Ensure platform security, compliance, and performance while maintaining architectural and documentation integrity.

Consult with internal teams on API integrations (REST, SOAP, JSON) and cross-system communication standards.

Promote process optimization, innovation, and digital transformation initiatives aligned with enterprise objectives.

Champion a culture of agility, customer focus, and continuous improvement.

Qualifications : 5+ years of ServiceNow development or implementation experience.

Strong technical expertise in web technologies (REST / SOAP APIs, HTML, JavaScript).

Hands-on ServiceNow development experience, including workflows, catalog items, integrations, and scripting.

Experience with ITSM and ITOM modules.

Familiarity with SDLC and Agile delivery methodologies.

Excellent communication, leadership, and problem-solving skills.

Ability to collaborate across technical and business functions, demonstrating strategic thinking and stakeholder alignment.

Preferred : ServiceNow Certifications (Certified Application Developer, Implementation Specialist).

Experience with ITIL and Enterprise Service Management frameworks.

Bachelor's degree in Computer Science, Information Technology, or related field.

7+ years managing enterprise IT platforms or integration systems (e.g., Boomi).

Experience leveraging AI / ML automation and self-service solutions within ServiceNow.

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

Able to work as a W2 employee of Genesis10 (no corp to corp).

If you have the described qualifications and are interested in this exciting opportunity, apply today! Genesis10 Ranked a Top Staffing Firm in the U.S.

by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles.

With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

Benefits of Working with Genesis10 : Access to hundreds of clients, many of whom have been working with Genesis10 for 5–20+ years The opportunity to have a long-term career-home with Genesis10 Access to an experienced, caring recruiting team (average 7+ years of experience) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401(k) Sick Pay (for applicable states / municipalities) Commuter Benefits (Dallas, NYC, SF) Remote opportunities available For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., a Best Company for Work-Life Balance, a Best Company for Career Growth, for Diversity, and for Leadership, among others.

To learn more and view all our available career opportunities, visit our website.

Genesis10 is an Equal Opportunity Employer.

Candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.