Lead Patient Care / Service Coordinator

Job Title :

• Lead Patient Care / Service Coordinator Job Category : Front / Back Office Clinic Reports To : Clinic Management Position Type : Full Time Position Supervisory Responsibility : This position has some supervisory responsibilities Exempt / Non-Exempt : Non Exempt Job Description role and responsibilities The Lead Patient Care / Service Coordinator performs the duties of a Patient Care Coordinator but also w orks with clinic management as the first line supervisor for clinic staff.  They will promote the patient first ethic, a culture of safety and a clinic environment that promotes staff engagement and process improvement (may be assigned to lead Lean Initiatives).  This position also participates in hiring and oversees the training of new staff and ensuring proper protocols and policies are followed. essential functions : Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. pcc / psc duties :     Checks in patient in the Epic system which includes : reviewing and updating demographic information, verifying insurance, scanning copies of insurance cards, collecting co-pays and balances from patients.  Answers telephone, schedules appointments, screens calls, provides information or routes calls to the appropriate person.   Collects and manages patient clinical information.
• Rooms patients and documents chief complaint, vital signs, and updates the patient’s health record in Epic.
• Relays physician’s instructions as directed.  In Epic, processes prescription refills, form completion, patient messages, etc.
• Processes labs that have been collected in office.
• Administers injections as ordered by physicians.
• Assists physicians with clinical procedures.
• Obtains physician’s authorization for diagnostic tests and referrals, procedures, and medication, etc.
• Reschedules patient appointments as necessary.
• Assists in Medical Records with scanning and filing.
• Prepares labels and sends urine, biopsy, and culture specimens to appropriate laboratories.
• Completes work queues as assigned.

Assists with Quality Assurance practices including monthly check of Log Binder to assure complete and accurate recordings of :

Delegates work assignments to staff including, but not limited to :

Collaborates with management on staffing concerns and problems. supplies Tracking of inventory and supplies including :

Duties, responsibilities and activities may change at any time with or without notice. physical demands :

Preferred Skills Communication proficiency Ethical Conduct Flexibility Initiative Time Management Salary :