Senior Concessions Manager - Iowa State University - Athletics

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About Levy

The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levys diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.

Job Summary

As a Senior Concessions Manager, you will be responsible for leading and motivating our hourly team members to provide a warm welcome and delicious food to our guests. The ideal candidate will be an experienced operations leader who is focused on people and quality standards.

Detailed Responsibilities

• Ensuring all stations are set up and ready for events
• Supporting the recruitment and training of team members in our standards and procedures
• Supervising operations during the event and troubleshooting where needed
• Working with colleagues to continuously improve operational performance
• Proactively engaging in processes for loss prevention
• Working primarily in the concessions department, this role will also support the premium department as needed
• Completing point of sale updates and regular maintenance checks
• Ensuring the timely implementation and communication of promotions
• Managing loss prevention activities including managing cash drops / collection, completing cash variance logs, and overseeing the nightly Goods Out of Stock (GOS) procedure
• Working in partnership with other departments to ensure accurate completion of the requisition process
• Working with the culinary and purchasing team to ensure regular updates to the concessions theoretical matrix to ensure accurate theoretical margin calculations
• Managing gratis sheet process to ensure accurate tracking of any comped items
• Ensuring compliance with all Payment Card Information rules
• Implementing concessions production sheet to ensure accurate production and minimal wastage
• Conducting progressive coaching with team members
• Completion of monthly beverage wastage report
• Regular equipment maintenance, e.g. beer line cleaning
• Re-stocking of concessions and bars to maximize event readiness
• Ensuring all appropriate alcohol service signage is placed and that Responsible Service of Alcohol protocols are followed
• Completion and processing of alcohol incident logs to identify recurring issues or trends
• Supporting recruitment activities for team members and NFP s
• Holding pre-shift meetings to set the tone for events
• Managing location "Keys to the Future" activities to develop future leaders
• Support team member orientation training to ensure all hourly team members
• NPO Group management and communication
• Overseeing service standards during events to ensure a high level of the guest experience
• Ensuring accurate end of month inventory completion
• Managing product transfers and requisition sheets to accurately track products during events
• Managing and resolving guest complaints
• Managing team member incidents / accidents and following all required reporting procedures
• Completing a monthly department safety inspection
• Monthly safety training conducted for team members
• Managing team member scheduling in line with demand forecasts
• Verifying payroll, entering gratuities
• Subcontractor communications - ensuring all paperwork is completed correctly and submitted, scheduled properly, staffing has completed all required pieces of training, etc.
• Completing events walks of the building
• Supporting other properties and departments as demanded by the business
• Other duties / responsibilities as assigned

Job Requirements

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Applications are accepted on an ongoing basis.

At Levy, team = family. And well always take care of family, learn more about Levy benefits offered.

Levy maintains a drug-free workplace.

Associates may also be eligible for paid and / or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.