Customer Success Manager

Job Description

Job Description

Amplitel Technologies is a security-focused Managed Service Provider (MSP) based in Northeast Wisconsin. We serve government agencies, municipalities, manufacturing firms, and highly regulated businesses with secure, transparent, and high-quality technical solutions. If you have an understanding of common SMB technologies, appreciate a collaborative environment, and enjoy interfacing with business owners and key stakeholders, we would love to hear from you! This is an on-site opportunity located in Kaukauna, WI.

We'll provide :

Generous benefits package including health / dental / vision insurance, PTO, and Simple IRA

Quarterly Incentive opportunities

Additional perks including a gym membership and IT training reimbursement

Predictable set schedule of 7 : 45am - 4 : 45pm to help promote work / life balance

A collaborative environment that provides feedback on a regular basis

Salary of $70-80k based on experience

What you'll do :

Be the primary point of contact for clients, building long-term relationships with them and acting as a client advocate

Explore opportunities to add value to clients in line with their long-term goals and needs

Conduct regular client touch base discussions to identify problems and opportunities for improvement

Create quotes for standard projects and day-to-day items

Drive the onboarding process with new clients – facilitate regular, open communication and ensure clients feel supported during the process

Assist in creating training courses and educational materials

Skills you'll need :

Experience in customer service, account management, or inside sales

Intermediate proficiency with Windows and MS Office

An outgoing, poised personality and comfort talking to clients regularly

Critical thinking skills and ability to stay organized

MSP experience a big plus!

Ready to apply?

Quick apply with your resume

OR

Get a head start on the application process through our online portal here : https : / / www.ondemandassessment.com / link / index / JB - OYP6ZEQF1?u=1182753