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Customer Service Representative
The Judge GroupOrange, California, United Statesjob_description.job_card.variable_hours_ago
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- serp_jobs.job_card.full_time
job_description.job_card.job_description? Job Title : Customer Service Representative (CSR) ? Training & Work Schedule Training Hours : 8 : 30 AM – 5 : 30 PM (includes a 1-hour lunch break) Post-Training Schedule : 8-hour shifts scheduled between 8 : 00 AM – 5 : 30 PM, with lunch breaks ranging from 30 minutes to 1 hour Final schedules will be provided by the end of training or earlier Schedules may change based on business needs; any changes will be communicated at least one day in advance Employees scheduled to end at 5 : 30 PM must remain until the call queue is cleared, which may occasionally extend the shift slightly beyond 5 : 30 PM ? Role Overview
As a Customer Service Representative, you will serve as the first point of contact for CalOptima Health members and providers. You’ll handle inquiries and resolve concerns related to Medi-Cal programs in Orange County with professionalism and empathy.
- ? Key Responsibilities
- Respond to member and provider inquiries regarding eligibility, enrollment, benefits, and services
- Deliver exceptional customer service with a focus on consistency, dignity, and accountability
- Resolve all inquiries during the initial interaction whenever possible
- Maintain departmental productivity and quality standards
- Serve as a resource to team members and contribute to a mission-driven, high-performance culture
- High school diploma or equivalent
- Minimum of 6 months experience in a call center environment, preferably within managed care
✅ Qualifications
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Customer Service Representative • Orange, California, United States
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