Customer Service Representative

Job Description

Job Description

We are looking for a dedicated Customer Service Representative to join our team in Dublin, Ohio. In this long-term contract position, you will play a crucial role in ensuring exceptional customer care and efficient data management. This role requires strong communication skills, attention to detail, and a commitment to providing outstanding service.

Responsibilities :

• Respond to inbound and outbound customer inquiries promptly and professionally.
• Provide exceptional support to clients by addressing their needs and resolving issues efficiently.
• Perform accurate data entry tasks to maintain and update customer records.
• Assist with daily administrative responsibilities to support team operations.
• Manage order processing and ensure timely completion of transactions.
• Collaborate with team members to improve customer service processes and outcomes.
• Handle call center interactions with professionalism and adherence to company protocols.
• Track and report customer service metrics to ensure continuous improvement.
• Maintain a thorough understanding of company policies and industry standards.
• Proven experience in customer service, preferably within a customer service environment.
• Proficiency in managing inbound and outbound calls.
• Strong data entry skills with high accuracy and attention to detail.
• Excellent verbal and written communication abilities.
• Ability to multitask and prioritize responsibilities effectively.
• Familiarity with order processing systems and customer management tools.
• Commitment to providing outstanding client care.
• Problem-solving skills and a proactive approach to customer interactions.