Talent.com
Digital Operations Manager, UPM

Digital Operations Manager, UPM

USA JobsLees Summit, MO, US
job_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Digital Operations Manager

Position Summary : Seeking an experienced and compassionate Manager to co-lead and oversee the digital operations within the Unity Prayer Ministry. UPM is a global prayer ministry that offers spiritual support and resources to individuals seeking prayer. This position works in partnership with the UPM leadership team and is responsible for overseeing and optimizing all digital communication channels within UPM, while maintaining the high standards of service in alignment with organizational expectations and the Unity tradition of 24 / 7 affirmative prayer support. This role combines strategic oversight with hands-on operational management to ensure seamless, high-quality digital interactions for constituents.

Essential Job Functions :

Essential to this role is having a clear understanding of Unity's theology and its relationship to Affirmative Prayer. This includes being able to articulate the difference between what Unity believes and practices in contrast to how prayer is practiced within other faith-based organizations.

Oversee the day-to-day operations of all digital communication channels and processes. Monitor real-time performance and other key performance indicators to optimize resource allocation and meet service targets. Ensure service level agreements (SLAs) are met, ensuring seamless delivery of affirmative prayer to all constituents.

Lead, train, and mentor a diverse team of prayer associates. Provide ongoing coaching to ensure high performance, empathy, and adherence to service standards.

Analyze key performance indicators (KPIs) for digital channels, such as response time, resolution rate, and customer satisfaction scores. Use data to identify trends, pinpoint areas for improvement, and create reports for senior leadership.

Act as a subject matter expert for all digital engagement platforms and tools. Work with IT to troubleshoot issues, implement system upgrades, and explore new technologies to enhance the digital customer journey.

Support development and implementation of a digital operations strategy aligned with overall business goals. This includes identifying new digital channels, improving existing ones, and integrating them into a cohesive customer experience.

Exercise excellent interpersonal, problem-solving, communication, and leadership skills, collaborating with other UPM leaders to ensure a cohesive and integrated approach to service delivery.

Maintain a deep understanding of the principles and teachings of Unity to guide decision making. Stay abreast of industry trends and best practices in Unity, contact center management, and digital operations, proactively seeking opportunities for innovation and growth.

Foster an environment of inclusivity, respect, and understanding, supporting various spiritual beliefs and backgrounds in alignment with Unity World Headquarters core values.

Regular and reliable attendance at the worksite, hybrid, or work from home and adhere to assigned schedule commitments.

Adhere to all company and departmental policies and procedures per the guidebook including all safety requirements.

Utilize electronic time management system to input time, attendance, and paid time off requests for direct reports.

Qualifications :

Education : Bachelor's degree in Business, Communications, Marketing, or a related field (e.g., theology, counseling, spiritual studies) and / or equivalent work experience in a contact center.

Experience :

Proven experience in contact center management and proficiency in using contact center technologies

Competence with digital communication platforms

Strong analytical skills with the ability to interpret data and make data-driven decisions.

Exceptional communication and interpersonal skills.

Demonstrated leadership and team management skills

Excellent organizational and problem-solving abilities.

Understanding of Unity's spiritual principles and an ability to provide affirmative prayer support and guidance.

Commitment to personal growth and spiritual development.

Computer Skills :

Advanced proficiency with MS Office Suite : Word, Excel, Outlook, PowerPoint, and Teams.

Contact center management software and digital communication tools

Competence in using and troubleshooting computer, device applications, and social media platforms.

Competencies :

Culture of Service : Able to support a positive team environment in which members participate, respect, and cooperate with each other to achieve desired results.

Values : Demonstrate Unity Headquarters core values : inspiration, inclusiveness, innovation, creativity, community, and service.

Organization : Multi-task in a fast-paced environment while staying organized.

Confidentiality : Able to maintain confidentiality in accordance with HIPAA and departmental guidelines.

Physical and Mental Requirements :

N / A Not Applicable Activity Not applicable to this occupation

C Indoor Work

C Use of Hands / Fingers

O Outdoor Work

F Sitting / Workstation

O Lifting 10 Max lbs. individually

O Carry 10 Max lbs.

C Read / See

F Standing / Walking

C Talk / Communicate

C Operate Computer

C Operate Company Equipment : Telephone system, headset, calculator, copier, call center scheduling software, other office equipment

Work Environment : Contact Center Environment

Other Duties :

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

serp_jobs.job_alerts.create_a_job

Operation Manager • Lees Summit, MO, US

Job_description.internal_linking.related_jobs
  • serp_jobs.job_card.promoted
Flexible Schedule - Deliver with Uber Eats

Flexible Schedule - Deliver with Uber Eats

Uber eatsOrrick, MO, United States
serp_jobs.job_card.full_time +1
Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Field Construction Manager

Field Construction Manager

Pave AmericaBucyrus, KS, United States
serp_jobs.job_card.full_time
We are seeking a highly motivated and detail-oriented Field Construction Manager to serve as a road warrior during the asphalt construction season. This role is responsible for conducting thorough s...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
  • serp_jobs.job_card.new
Share Your Thoughts, Pocket Some Cash : Join Opinion Outpost's Survey Opportunities!

Share Your Thoughts, Pocket Some Cash : Join Opinion Outpost's Survey Opportunities!

DynataRaymore, MO, United States
serp_jobs.job_card.full_time
Ready to turn your opinions into cash? Explore the world of remote paid online survey gigs with Opinion Outpost!.It's as simple as sharing your thoughts from the comfort of your own home and watchi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
  • serp_jobs.job_card.promoted
Health Beauty General Merchandise Manager-In-Training - Full Time Hourly with Excellent Benefits & M

Health Beauty General Merchandise Manager-In-Training - Full Time Hourly with Excellent Benefits & M

Cosentinos Group IncRaymore, MO, US
serp_jobs.job_card.full_time
Cosentino's Price Choppers is seeking a highly motivated and detail-oriented individual to join our team as a Health Beauty General Merchandise Manager-In-Training. This full-time, hourly positi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
District Manager NE, MO, KS, IA

District Manager NE, MO, KS, IA

Dunkin'Platte City, MO, US
serp_jobs.job_card.full_time
District Managers Lead and are Responsible for Multi-Million Dollar Businesses!.You will be involved in the overall operation of each restaurant, from hiring and overseeing managers and team member...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Construction Project Manager

Construction Project Manager

Pave AmericaBucyrus, KS, United States
serp_jobs.job_card.full_time
We are seeking a motivated and organized Construction Project Manager Professional to join our team.This role involves a variety of responsibilities including managing projects from the initial bi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Leasing Manager

Leasing Manager

Fairway ManagementHarrisonville, MO, US
serp_jobs.job_card.full_time
Company - Fairway Management Inc, a subsidiary of JES Holdings, LLC.Title - Travel Leasing Manager - 100% Overnight Travel throughout the year. Location - Missouri (and surrounding states as needed)...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Business Account Executive

Business Account Executive

Socket Telecom LLCOak Grove, MO, US
serp_jobs.job_card.full_time
Socket is looking for a highly motivated.Socket Fiber, the region’s leading provider of Unified Communications as a Service (UCaaS), is expanding rapidly through its Fiber-to-the-Premise busi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Project Manager (Non-Tech)

Project Manager (Non-Tech)

Core & MainBelton, MO, United States
serp_jobs.job_card.full_time
Louis, Core & Main is a leader in advancing reliable infrastructure with local service, nationwide.As a specialty distributor with a focus on water, wastewater, storm drainage and fire protection p...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
  • serp_jobs.job_card.promoted
Electrical Project Manager - Traveling

Electrical Project Manager - Traveling

CyberCodersLiberty, MO, US
serp_jobs.job_card.full_time
Data Center and Commercial Projects.We are seeking an experienced Project Manager to oversee and coordinate our electrical construction projects within the data center and commercial sectors.The id...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
  • serp_jobs.job_card.promoted
Digital Sales Manager

Digital Sales Manager

AudacyKansas City, MO, US
serp_jobs.job_card.full_time
Audacy Kansas City is looking for our next sales leader to join our leadership as a Digital Sales Manager.Candidates for the Digital Sales Manager must have sales experience in the digital space an...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Product Manager

Product Manager

KicksiteStilwell, KS, US
serp_jobs.job_card.full_time
Candidates MUST be located in the Kansas City Metro Area • •.At Kicksite, we build software that empowers martial arts and fitness businesses to run smoothly, grow smarter, and connect better with t...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Sales Operations Project Manager

Sales Operations Project Manager

SPX Cooling Tech LLCOverland Park, KS, United States
serp_jobs.job_card.full_time
Building the people that build the world.With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world.Th...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Director, Consumer Products

Director, Consumer Products

Consolidated CommunicationsPeculiar, MO, United States
serp_jobs.job_card.full_time
Classification : Exempt / Non-Bargaining.Position may be located remote.Fidium is where next-generation fiber meets next-level opportunity. With a vision to be America's favorite fiber internet and n...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
  • serp_jobs.job_card.promoted
Installation Project Manager

Installation Project Manager

Consolidated CommunicationsPeculiar, MO, United States
serp_jobs.job_card.full_time
Classification : Exempt / Non-Bargaining.Position may be located remote.Join a team that offers growth potential, competitive compensation, an excellent benefits package and the opportunity to make ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
  • serp_jobs.job_card.promoted
Director of Maintenance and Construction

Director of Maintenance and Construction

Worlds of FunPleasant Hill, MO, USA
serp_jobs.job_card.full_time
To direct, oversee and coordinate all phases of maintenance and construction at Worlds of Fun, Oceans of Fun and Worlds of Fun Village including mechanical, electrical, HVAC, landscaping, electroni...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Operation's Manager

Operation's Manager

Henderson EngineersLenexa, KS, United States
serp_jobs.job_card.full_time
At Henderson, we're about more than just buildings.We're about the people, experiences, and potential found inside.We're a company of problem-solvers and innovators known for our technical excellen...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
  • serp_jobs.job_card.new
Data Center Operations Manager - Kansas City

Data Center Operations Manager - Kansas City

Rackspace TechnologyKansas City, MO, US
serp_jobs.job_card.full_time
Job Summary : As the Manager of our datacenter operations team you’ll contribute in the strategic planning of the design, operation, and maintenance of equipment within our Data Center.You&rsq...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours