Call Center Representative

Customer Care Representative

Location : Madison, WI (East Side)

Schedule : Monday-Thursday, 9 : 00 AM - 5 : 30 PM | Friday, 8 : 30 AM - 5 : 00 PM

Type : Full-Time, Onsite

About the Role

We are seeking a detail-oriented and tech-savvy Customer Care Representative to join our growing team. In this role, you will be the first point of contact for internal and external customers, providing exceptional service via phone and email. You'll play a key role in supporting order processing, resolving inquiries, and contributing to our overall customer satisfaction and revenue goals.

Key Responsibilities

Respond to inbound customer calls and emails regarding orders, product information, pricing, and status updates

Monitor and manage email queues to meet department service goals

Process orders and complaints accurately using Oracle ERP system

Collaborate with departments including logistics, trade compliance, regulatory affairs, supply chain, and sales to resolve customer issues

Create and maintain customer accounts

Participate in daily KPI meetings and meet individual performance metrics

Troubleshoot technical issues and prepare Return Merchandise Authorizations (RMAs)

Proactively communicate potential challenges to leadership

Qualifications

Minimum 1 year of customer service or technical support experience

Experience handling irate customers with professionalism

Typing speed of 40 WPM

Familiarity with CRM / ERP systems (Oracle preferred)

Proficient in Microsoft Office Suite

Pay and Benefits

The pay range for this position is $20.00 - $20.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :

Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off / Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Madison,WI.

Application Deadline

This position is anticipated to close on Oct 13, 2025.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.