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Inside Sales Specialist
Inside Sales SpecialistFive Star Home Services LLC • Xenia, Ohio, United States, 45385
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Inside Sales Specialist

Inside Sales Specialist

Five Star Home Services LLC • Xenia, Ohio, United States, 45385
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WHO IS FIVE STAR?

As a small family-owned business in Central Ohio, Five Star Home Services was started over 50 years ago and has expanded to over 40 locations throughout the Columbus, Dayton, and Cincinnati metropolitan areas. At Five Star, our mission is simple : WE SERVE THOSE IN NEED. Of course, our focus is primarily serving clients with Residential Electric, HVAC, or Plumbing needs, but our passion is much deeper than that. Through our Profit on Purpose program, we donate 10% of our profit to the communities that we serve – a large portion of which goes directly to supporting individuals in short and long-term recovery from drug addiction. To learn more about how your work as a Five Star employee would help support amazing local initiatives, click the link below!

https : / / youtube.com / shorts / jXCl-wHyop4?si=DoAS5_AzzEFf3DOI

WHAT'S IN IT FOR YOU at Five Star Home Services ?

At Five Star, we believe your career should be more than a paycheck it should be a purpose. Here's how we bring meaning, support, and perks into your everyday work life :

  • PRIDE & PURPOSE

Be a part of something bigger. We're not just a company we're a movement to uplift our communities. That's why up to 10% of our profits are donated to local causes. We don't just talk about making a difference we fund it .

  • VOLUNTEER TIME OFF
  • You care. We care. That's why we give you two full days of paid Volunteer PTO each year. Whether you're passionate about pets, parks, or people, we support your efforts to give back.

  • REAL BENEFITS, REAL FAST
  • Start unlocking benefits in just 90 days , including :

  • Paid Time Off (PTO)
  • $25,000 Company-Paid Life Insurance
  • Short-Term & Long-Term Disability coverage
  • Your peace of mind is part of the package.
  • SUPPORTIVE MANAGEMENT
  • Your dreams matter professionally and personally. We're here to coach, cheer, and champion you toward your goals. Want to grow with us? Let's talk career paths.

  • FREE HOME SERVICE MEMBERSHIP
  • Yep, free. Our team enjoys a complimentary Five Star Home Services Membership Plan , loaded with deep discounts. Don't own a home? No problem gift your membership to a direct family member!

  • FIVE STAR SWAG ON US
  • After 90 days, you'll receive credit to our exclusive Five Star Store . From branded gear to cool merch, rep the team in style!

    The Role

    As an Internal Sales Specialist , you'll be the engine that keeps our sales process running smoothly. You'll support the HVAC sales team by managing customer relationships, coordinating with installation teams, and ensuring each project transitions seamlessly from sale to service.

    Your attention to detail, communication skills, and proactive mindset help us serve those in need efficiently delivering not just products, but peace of mind.

    How You'll Help Us Serve Our Mission

  • Support customers in their time of need : You'll respond promptly to inquiries, provide accurate information, and ensure customers feel heard, cared for, and valued.
  • Ensure excellence from sale to installation : By managing accurate documentation, verifying equipment lists, and confirming payments, you'll ensure every customer's project runs smoothly from start to finish.
  • Empower our sales team to focus on service : Through coordination, reporting, and process improvements, you'll allow our field sales representatives to spend more time helping customers and less time handling administrative tasks.
  • Uphold our core values : You'll embody our Five Star culture Relentless, Expert, Passionate, Generous, and Integrity-driven in everything you do.
  • Key Responsibilities

  • Build and maintain strong relationships with existing and potential clients.
  • Prepare quotes, proposals, and contracts with accuracy and professionalism.
  • Manage customer accounts and CRM documentation (Salesforce, HubSpot, or ServiceTitan).
  • Coordinate between sales, operations, and customer service teams for project handoffs.
  • Identify opportunities for upselling or cross-selling to help families access complete comfort solutions.
  • Generate sales reports and assist leadership with forecasting.
  • Support onboarding and training efforts to help the team maintain excellence.
  • What We're Looking For

  • Education : Associate's or Bachelor's degree preferred (Business, Sales, Marketing, or related field).
  • Experience : 2–4 years in inside sales, customer service, or account management (HVAC, plumbing, or home services experience preferred).
  • Skills :
  • Strong communication and relationship-building skills

  • CRM and Microsoft Office proficiency
  • Detail-oriented with a proactive, solutions-first attitude
  • Team player who thrives in a mission-driven environment
  • Why You'll Love Working Here

  • Be part of a company that truly serves people with purpose .
  • Collaborative, values-driven team that supports each other's success.
  • Competitive pay and performance bonuses tied to team goals.
  • Opportunities for professional growth, training, and advancement.
  • Employee recognition programs celebrating service excellence.
  • Join Us in Making a Difference

    If you're passionate about helping others, thrive in a team-oriented environment, and want your work to make a tangible difference in people's lives we'd love to have you on our team.

    Apply today and help us continue to serve those in need one home at a time.

    PId0ba6cf7451e-30511-38872840

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    Inside Sales Specialist • Xenia, Ohio, United States, 45385

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