Contracted Services Manager
Location : Romulus, MI Compensation : $70,000+
About JLL
We're JLLa leading professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate. Our people and platform provide the insight, expertise and technology needed to drive sustainable and profitable growth.
Position Overview
The Program Analyst will play a critical role in managing strategic sourcing initiatives, contract administration, and supplier relationships to drive value for our clients. This position combines analytical expertise with relationship management skills to oversee service level agreements, develop strategic initiatives, and ensure contract compliance across our real estate services portfolio.
Key Responsibilities
Program Analysis and Development
- Service Level Management : Oversee service level agreements and compliance by ensuring all performance standards are maintained
- Strategic Planning : Assess and build annual initiatives with detailed strategies identifying objectives, leveraged spend opportunities, and milestone timelines
- Data Analysis : Provide comprehensive data analysis and reporting to support decision-making processes
- Contract Management : Manage strategic plans, provide recommendations, and support contract negotiations in partnership with Sourcing leadership
- Contract Lifecycle : Oversee contract close-out, extensions, and renewals processes
- Supplier Diversity : Develop, implement, and maintain supplier diversity programs in accordance with client and company requirements
- Performance Reviews : Conduct local and regional performance review meetings and monitor contract compliance
- Project Support : Support corporate and client-mandated initiatives by preparing and executing project plans
- Budget Management : Support preparation of budget information for all fixed contracts
- Financial Analysis : Analyze price proposals, financial reports, and other data to determine reasonability of pricing and contractor capabilities
Relationship Management
Client Partnership : Collaborate closely with clients and JLL teams to drive immediate and sustained benefitsCommunication Coordination : Serve as key liaison for communication and implementation of initiatives and contract negotiationsStakeholder Management : Provide guidance and counsel on contractual terms to client and JLL teamsExpectation Management : Proactively manage internal and external customer expectationsCross-functional Collaboration : Partner with Legal, Finance, and Risk Management on contractual requirementsProgram Management
Process Standardization : Provide management and instruction to operations teams on standardized RFP / bid and contract processesContract Communication : Ensure signed contracts are communicated to all relevant parties for visibility and implementation supportCompliance Oversight : Ensure adherence to sourcing and contracting policies and proceduresRisk Management : Establish relationships with Corporate Legal and Risk Management to ensure contractual complianceRequired Qualifications
Education : Bachelor's degree in business, Purchasing, Supply Chain Management, or equivalent experience in real estate or facilities servicesExperience : 3-5 years of sourcing / contract management experienceRFP Management : Demonstrated experience preparing, managing, and evaluating RFP processes for goods and servicesNegotiation Skills : Proven ability to negotiate contracts with suppliersCommunication : Strong oral and written communication skillsTechnical Skills : Excellent PC skills with proficiency in all MS Office applicationsLeadership : Proven ability to lead teams in a decentralized environmentAnalytical Skills : Strong analytical ability and excellent organizational skillsPreferred Qualifications
Advanced Experience : Seven+ years of experience in sourcing / contract managementIndustry Expertise : Specialized experience in real estate or facilities management servicesAdvanced Certifications : Professional certifications in procurement, supply chain, or contract managementLocation : On-site Brownstown Township, MI, Detroit, MI, Livonia, MI, Romulus, MI, Taylor, MI
If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth :
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include :
401(k) plan with matching company contributionsComprehensive Medical, Dental & Vision CarePaid parental leave at 100% of salaryPaid Time Off and Company Holidays