Managed Services Technician Level 2

Job Description

Job Description

Salary : $46,785.00-$71,245.00

Managed Services Technician Level 2

Weve grown our team by 7 in the last year! Heres what a couple team members have to say about Grid4 :

I enjoy the people and the work-life balance New hire for HR

I like the open and friendly work environment, there is always an employee willing to help New hire for Project Management

Job Description :

Are you an individual with unique talents, passion for technology, and customer service skills seeking to create the ultimate client experience? This position may be for you! Grid4 champions diversity to deliver the best products and solutions for our colleagues, clients, and communities. If youre ready to start learning, growing, and making an impact with a career in Grid4, wed like to know!

Grid4 is currently offering a new team member bonus!(Performance plan to follow)

Responsibilities :

The Managed Services Technician Level 2 is a strategic, as well as tactical, technical position within the organization. This position is responsible for maintaining the design and integrity of customers data network, coordinating complex projects, and implementing network solutions.

• Execute internal and client facing technical requests
• Assist in development of standards and procedures
• Assist in the management and upkeep of client networks
• Document all work performed in ticketing system
• Responsible for technical support at clients sites
• Responsible for implementing technology industry-approved best practices
• Security planning and configuration on the Windows Server platform
• Provide end-user software troubleshooting and support
• Active Directory and Group Policy management (including Power Shell)
• Platform Virtualization solutions using Hyper-V and VMWare
• Backup and Disaster Recovery techniques
• Provide support for clients workstations (PC & Mac) and servers
• Maintains current knowledge of Windows and Mac-based applications
• Operating systems, and relevant technologies as needed
• Be able to perform individually at or above expectations

Qualifications, skills, and knowledge :

What well bring to the table :

Salary range : $46,785.00-$71,245.00