Director of Incident Management

A company is looking for a Director, IDD Incident Management and Quality Outcomes, Performance-Based Contracting.

Key Responsibilities

Oversee the full lifecycle of incident management, including reporting, investigation preparation, resolution, and preventive follow-up

Ensure compliance with state, federal, and accreditation regulations, meeting or exceeding all reporting deadlines

Develop and deliver annual training on incident management for staff at all levels, including advanced investigation techniques

Required Qualifications, Training, and Education

Experience in incident management and quality assurance within a nonprofit or healthcare setting

Strong background in regulatory compliance and performance-based contracting

Proven leadership experience in managing diverse teams and fostering a collaborative culture

Knowledge of data analytics tools, such as PowerBI, for monitoring program performance

Advanced degree in a relevant field, such as public health, social work, or healthcare administration