Installation Coordinator

Job Description

Job Description

Express Flooring , a leading provider of residential and commercial flooring solutions in multiple states, is seeking highly spirited and dedicated professionals to join our team in various positions. Our mission is to deliver a superior floor covering experience to our customers by offering top-quality products, professional installation, and unparalleled customer service.

As a rapidly expanding company, we are always looking for ambitious individuals who are not just looking for a job, but a rewarding career. We value problem solvers who are passionate about finding innovative solutions to challenges. At Express Flooring , we care deeply about our employees and strive to provide unlimited potential for growth, job security, highly competitive earnings, and comprehensive benefits packages for our full-time employees.

If you are ready to take on challenges, demonstrate your problem-solving skills, and genuinely care about providing exceptional service, we invite you to join our team at Express Flooring .

The Installation Coordinator is responsible for providing support / oversight of scheduling, coordination and communication related to flooring installation projects in customer's home through contracted vendors. The role involves reviewing project details, scheduling installations, and ensuring customer satisfaction. They work closely with customers and installers to ensure projects are completed on time and to Express standards.

Major Areas of Responsibility :

• Schedule installations, customer appointments and coordination with contractors
• Assist in the scheduling, dispatching, progress management, and completion of all projects in a timely & professional manner.
• Maintaining inventory levels, staging materials for crew loadouts, and assisting with loading / unloading trucks
• Communicating with installers, customers, and contractors to ensure projects are on track and that any issues are resolved
• Document and maintain accurate, clear, and up-to-date systems and accounts for all active projects.
• Manage contractor-to-customer relations ensuring efficient project execution.
• Drive installed revenue to meet forecasted sales and budget goals.
• Provide the highest level of customer service
• Daily, weekly, & monthly KPI reporting.
• Provide interdepartmental support as needed.
• Miscellaneous duties as assigned.

Education and or Experience :

Required Skills :

Preferred Skills :

Physical Requirements :

Required to spend on-the-job time on the following physical activities :

The Weight or Force requirement in this position is : Up to 60 pounds

Vision Requirements :

Full compensation packages are based on candidate experience and relevant certifications.

Compensation Range

$23—$25 USD

Express Flooring is committed to a diverse and inclusive workplace. Express Flooring is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.