Technical Writer Job at Nortek Control in Carlsbad

Embrace a career with purpose at Nice North America, a subsidiary of Nice S.p.A., an Italian multinational leader in Home and Building Automation. Guided by our vision of creating A World Without Barriers, we develop cutting-edge solutions for smart home control, security, door and gate automation, access control, and more to achieve our mission of Simplifying Everyday Movements.

Headquartered in Carlsbad, CA, with several R&D and manufacturing centers and offices throughout the region, Nice is committed to innovation that enhances everyday life. Our team thrives in an environment that fosters continuous learning and professional growth where you’ll collaborate with talented and dynamic individuals every day to create groundbreaking solutions. And, as a global leader, we offer award-winning sales and marketing programs, technical support, and CEU training to the industry’s top partners.

Our commitment extends beyond technology development; we also proudly support the Gary Sinise Foundation R.I.S.E. program, helping wounded veterans and their families through specially adapted smart homes. A philanthropic endeavor that truly embodies our corporate mission.

Location : This role is open to candidates based in either our Carlsbad, CA or Kent, WA office.

Salary range : $80,000 to $110,000, depending on experience.

Summary :

As a Technical Writer you will be responsible for creating technical documentation necessary to maximize customer satisfaction, improve install efficiency and minimize Technical Support requirements.

Primary Responsibilities :

• Write all technical documentation such as Install Manuals, User Guides, Quick Starts etc. for new product development.
• Lead documentation creation plans, ensure realistic schedules are set and achieved with the project managers across multiple projects concurrently.
• Strong collaboration with engineers and PLMs during design and development processes to enhance the final product. Contribute to constructive design review and feedback processes.
• Maintain and sustain existing documentation with minor and major updates as required from time to time.
• Use InDesign, SolidWorks and other tools to produce print and digital documentation for many different Nice products.
• Working from SolidWorks models, produce illustrations that compliment and augment the text in installation manuals and user guides and from time to time create illustrative views for spare parts assemblies.
• Write Technical Bulletins to communicate urgent information to customers.
• Write and maintain 3-part specification documents for HySecurity products
• Actively contribute to training documentation content and reviews. From time to time, attend virtual training sessions with customers to understand and improve pain points.
• Effectively manage your time to accomplish goals despite competing interests.
• Champion the move toward reusable, modular content, web-delivered documentation, and video or animation based technical communication. Continuously look for ways to improve and diversify communication to make it more effective.
• Implements and maintains department policies and standards
• Required to have a strong comfort-level communicating throughout all levels of the organization
• Understand, support and execute all work according to the established procedures of the organization
• Project based assignments as requested

Knowledge Skills and Abilities :

Physical Requirements :

Essential functions of this job require the following minimal physical demands. Reasonable accommodations may be made to enable the individuals with disabilities to perform the essential functions.

Working Conditions : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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As thinkers and creators, we look at the world with an open mind, engaging with the possibilities and broadening our perspective in an inclusive way.

Disclaimer :

The above statements reflect the general details considered necessary to decide the principal functions of the job identified and shall not be construed as a detailed description of all work requirements that may be inherent in the job. Job incumbents are expected to perform other duties necessary for the effective operation of the position, department, or the business.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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