General Liability Claims Assistant

General Liability Claims Assistant

Frank Winston Crum Insurance (FWCI) issues Workers' Compensation and General Liability policies by offering flexible coverage and payment options to meet the varied needs of businesses. Over the years, FWCI has grown from a single-state insurance carrier to one that is licensed in 37 states and continues to expand. In addition to regional and product line growth, FWCI has enhanced its value-added services. What has not changed though is the firm's commitment echoed throughout the family of companies "always to do the right things for the right reasons!"

We are excited to announce our search for a full-time General Liability Claims Assistant. In this role, you will have the opportunity to impact the FrankCrum business everyday by promoting sales and client retention through excellent customer service by providing support to the General Liability claim team. Essential duties include :

• Reviews TPA Systems for legal invoice payments and escalates non payments as needed. Updates invoice payment details and matter status in the legal bill review platform. Forwards approved budgets to assigned adjusters on litigated claims.
• Receives incoming calls requesting claim status and updates; escalates as needed.
• Performs claim intake for all new OMP GL claims received via mail, email, or phone call. Pulls and provides to Adjuster all policy and claim documents related to claims. Provides Adjuster with Policyholder and Agency contact information.
• Checks policy system monthly for new endorsements to be added to assigned claim files.
• Responds to claims emails with claim number and adjuster information on assigned claims.
• Escalates issues to Claims Operations Supervisor or upper management where appropriate.
• Receives and distributes paper and electronic mail. Redacts policies and responds to policy disclosure requests assigned by management. Creates links for large files and sends to adjusters. Backs up Claims Administrative Clerk as needed.
• Performs work in various systems and vendor sites; compiles various reports and documentation.
• Clocks in and out consistently and accurately by using the electronic timeclock system for all time worked and does not perform any work when not clocked in.

Keys to success in this position include a minimum of one (1) year of clerical and / or administrative experience. A high school diploma or the equivalent, college degree desirable.

Along with this great opportunity, FrankCrum also provides exceptional benefits from top carriers including :

FrankCrum, a family-owned business-to-business entity since 1981 made of several companies : FrankCrum Corporate (a professional employer organization), FrankCrum Staffing, Frank Winston Crum Insurance Company, and the FrankCrum Insurance Agency - all based in Clearwater, Florida. This "family of employer solutions" employs approximately 400 people who serve over 4,000 clients throughout the United States. FrankCrum employees are trained to deliver high value through exceptional customer service and treat clients and coworkers like family. By living by our Brand Pillars (Integrity, Affinity, and Prosperity) employees are recognized at quarterly events for exceptional customer service and milestones in tenure.

The FrankCrum headquarters spans 14 acres and includes a cafe, subsidized for employees. Menus include made-to-order breakfast, hot lunch options and even dinners that can be ordered to-go, all at very affordable prices. The cafe also plays host to monthly birthday and anniversary celebrations, eating and costume contests, and yearly holiday parties. Through the input of its own employees, The Tampa Bay Times has recognized FrankCrum as a Top Place to Work for more than 10 years in a row! FrankCrum also supports several community efforts through Trinity Caf, the Homeless Empowerment Program, and Clearwater Free Clinic!

If you want to play this role to positively impact our client's day-to-day business, then apply now!

FrankCrum is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.