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Accounting and Customer Service Specialist
Accounting and Customer Service SpecialistCivicorps • Oakland, CA, United States
Accounting and Customer Service Specialist

Accounting and Customer Service Specialist

Civicorps • Oakland, CA, United States
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CIVICORPS

JOB DESCRIPTION

Case Counselor

Support Services | 08.01.24

POSITION TITLE : Part-Time Case Counselor

DEPARTMENT : Support Services

REPORTS TO : Lead Counselor

LOCATION : Pittsburg and Oakland, CA

COMPENSATION : $65,000 - $75,000 (based on experience, pro-rated for part-time)

Located in West Oakland, with a satellite campus in Pittsburg, CA, Civicorps is a dynamic non-

profit that includes two social enterprises. Civicorps' mission is to re-engage young adults, ages

18-26, to earn a high school diploma, gain job skills, pursue college, and embark on family

sustaining careers.

Youth at Civicorps have the ambition, talent, and perseverance to succeed; what they deserve

is personalized mentoring and support as they develop a plan to achieve their goals. Our

participants have experienced failures of multiple systems - the traditional school system, the

justice system, and the child welfare system. Against a larger Bay Area backdrop of accelerating

income inequality, neighborhood displacement, and food and housing insecurity, Civicorps'

programs and support services are more vital than ever.

Through our unique mix of personalized academics, paid job training, trauma-informed support

services, and pathways to college and careers, Civicorps helps youth overcome barriers,

cultivate their talents, and unleash their potential.

You can learn more about our work by visiting our website : https : / / www.cvcorps.org /

POSITION SUMMARY

Reporting to our Lead Counselor (LCSW) and joining a passionate team of counselors and youth

development staff who are committed to advancing economic and education opportunities for

young adults, the Part Time Case Counselor is deeply involved in supporting individual youth

and creating a culture of caring, growing, and thriving.

This position works directly with Corpsmembers enrolled in the education and job training

programs to develop and implement a system of personal and educational support for

participants. Placement is two days per week at our Pittsburg satellite with a shorter Friday at

our headquarters in Oakland, adding up to 20 hours per week.

CIVICORPS

JOB DESCRIPTION

Case Counselor

Support Services | 08.01.24

ESSENTIAL DUTIES AND RESPONSIBILITIES

Individual Service

  • Provides clinical case management services to Corpsmembers; Screens and assesses

biopsychosocial needs of Corpsmembers using online assessment, implements

intervention plan with individual and sometimes families; coordinates referrals to

relevant county and community agencies and service providers; and provides follow-up

support.

  • Counsels Corpsmembers to help implement personal and educational development
  • plans. Provides case management assistance and tracking for any presenting physical,

    mental, or emotional needs of Corpsmembers.

  • Provides Job Holding sessions for Corpsmembers who are struggling to meet program
  • expectations.

  • Point of contact, advocate, and liaison with community stakeholders including
  • counselors, group home leaders, Probation Officers, mental health agencies, etc.

  • Prepares reports, case summaries and correspondence as required; maintains case
  • histories and work records, including required statistics.

    Group Facilitation and Team Collaboration

  • Works closely with the education program, Conservation Program, and Recycling staff to
  • inspire & facilitate personal growth and maturity for young adults. Provides consultation

    to other staff, e.g. teachers and job supervisors.

  • Assists with facilitating Community Meetings and training workshops.
  • Assists with the Annual Health Fair.
  • Assists with Orientations for new participants
  • Collaborates with Corpsmember program staff to develop and design life skills and other
  • trainings that address Corpsmember issues.

  • Facilitates groups that build community and / or create space for growth; e.g. LGBTQ,
  • men's, women's, drug / alcohol, art, mentor meetings.

  • Opportunity to assist in running outdoor explorations with young adults for individual
  • and community health

    Grant Compliance, Tracking, and Implementation

  • In conjunction with the Development department, helps to implement and manage
  • programmatic aspects of grants, including file and database management, paperwork

    and signatures, and various other reporting requirements.

  • Maintains records and prepares reports (Corpsmember and program) regarding
  • screening, intervention, and evaluation.

    CIVICORPS

    JOB DESCRIPTION

    Case Counselor

    Support Services | 08.01.24

    MINIMUM QUALIFICATIONS and / or PREFERENCES

  • Master's degree in social work preferred or equivalent experience, education and / or
  • training

  • ASW's are welcome and strongly encouraged to apply. Supervision and support for the
  • licensing process is available.

  • Bilingual Spanish speakers encouraged to apply.
  • Experience with transitional age youth and / or lived experience.
  • Passion for teaching and working with young adults from under-resourced communities,
  • with specific knowledge and understanding of the needs of students from all

    experiences, languages and backgrounds.

  • Class C California Driver License and ability to be placed on company insurance required.
  • Computer literate and enthusiasm for integration of technology in the learning
  • environment.

    EMPLOYEE BENEFITS

    Civicorps has a culture of caring for each other, personally and professionally. We enjoy a

    working environment that includes on-going staff activities, numerous health and wellness

    programs, employee recognition programs, and much more.

    Civicorps offers a competitive employee benefits package. For part-time staff this is a limited

    offering, including :

  • Health and Wellness Activities
  • Paid Time Off accrual, with additional holiday leave days pro-rated for part-time
  • Professional Development
  • Civicorps is an equal opportunity employer. We do not discriminate based on race, color, creed,

    gender, religion, sexual orientation, marital status, gender identity and expression, domestic

    partner status, age, national origin or ancestry, physical or mental disability, medical condition,

    veteran status, or any other unlawful consideration. We will consider for employment all

    qualified applicants, including those with a prior record of arrest or conviction, in a manner

    consistent with the requirements of applicable federal, state and local laws. Assistance and / or

    reasonable accommodation during the application process are available to individuals upon

    request.

    CIVICORPS

    JOB DESCRIPTION

    Case Counselor

    Support Services | 08.01.24

    HIRING PROCESS

    Civicorps actively cultivates an institutional culture that reflects the values of respect, equity,

    and inclusion that we seek through our work to amplify in the larger world. We welcome all

    qualified candidates to apply for this position and encourage applications from candidates

    whose lived experience gives them expertise in serving the communities we work with.

    To apply, please submit a cover letter and resume addressing your qualifications and interest

    in this position to the attention of HR Manager, at civicorps.schools@cvcorps.org with the

    subject line "[your first and last name] : Part-Time Case Counselor." No Phone Calls Please.

    We are eager to fill this key position. Applications will be reviewed on a rolling basis, with the

    goal of having this position filled as soon as possible.

    Qualified applicants will be invited to an initial brief screening interview via phone or video.

    Selected candidates will then be invited to an in-person interview and scheduled for full day job

    shadowing of a current supervisor with their crew.

    A final offer of employment will be contingent upon reference checks, ability to pass state and

    federal background checks, ability to be placed on company vehicle insurance plan, and a TB

    test. As a re-entry program, we encourage and will consider for employment qualified

    applicants with arrest and conviction records.

    We appreciate your time and interest in contributing your talents to Civicorps' mission! We

    wish we could respond personally to all applicants, but only those chosen to interview will be

    contacted.

    NOTICE : The statements herein are intended to give a broad description of this job function

    and should not be construed as an exhaustive list of all responsibilities, duties and skills

    required. Other duties and / or projects may be assigned as needed.

    For More Information :

    Visit the Civicorps website : https : / / www.cvcorps.org / join-us / job-opportunities /

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