Customer Service Specialist

A company is looking for a Customer Service Specialist to manage and support customer and partner accounts in a remote setting.

Key Responsibilities

Manage unassigned customer accounts by addressing inquiries and ensuring a smooth customer experience

Respond to customer inquiries via email, phone, and chat, collaborating with sales or partnership teammates as necessary

Support partners with reports, troubleshoot issues, and coordinate logistics for events and order fulfillment

Required Qualifications

2-4 years of customer service or account management experience

Proficiency with invoicing tools and shipping logistics platforms is a plus

Ability to work independently in a remote environment

Familiarity with order fulfillment and logistics processes is a plus

Extensive experience working with Salesforce and Slack