Inbound Retention Specialist

A company is looking for an Inbound Retention Specialist in Sales for a remote position in the Western Region of the United States.

Key Responsibilities

Provide exceptional customer support to strengthen revenue retention

Consult and educate current advertisers while managing an inbound phone queue

Highlight ad performance metrics to demonstrate the value of Yelp's services

Required Qualifications

Bachelor's Degree or 3+ years of relevant client-facing experience

Technical proficiency with computers and information systems

Experience in account management, sales, advertising, or small business is preferred

Ability to handle tough conversations professionally and solutions-oriented

Excellent time management and organizational skills