Sector Sr Manager

Overview

This role for will lead end-to-end operational support Warehouse Management Systems across North America, spanning Foods, Beverages, Quaker, Gatorade and omni-channel operations. This role is accountable for ensuring day-to-day stability, scalability, and performance of Blue Yonder(BY) WMS solution while driving operational excellence and proactive monitoring across a large, complex, and business-critical ecosystem.

The leader will guide the Techno-Functional Operations (TFO) team in adopting, learning, and supporting BY 2023 as it rolls out across the broader North America footprint, ensuring seamless transition into steady-state support. This includes instilling a culture of operational maturity through proactive monitoring, incident prevention, and continuous improvement practices.

By working closely with business partners, deployment leads, transformation teams, and vendor ecosystems, this role will ensure that BY WMS remains reliable, resilient, and fully aligned to PepsiCo's supply chain goals. The Senior Manager will be a key driver of incident reduction, shift-left enablement, and best-in-class support practices, reinforcing PepsiCo's commitment to service reliability and operational excellence in warehouse execution.

Responsibilities

• Lead operational ownership of Blue Yonder WMS, ensuring stable, resilient, and business-ready operations across North America sectors.
• Oversee triage, assignment, and resolution of WMS incidents. Establish processes to minimize repeat issues, reduce MTTR, and improve end-user experience.
• Manage Change & Release Readiness. Ensure operational readiness for all WMS releases, patches, and upgrades. Validate impacts, coordinate with business and DevSecOps partners, and enforce go / no-go criteria.
• Define, track, and enforce hypercare exit criteria with project teams. Ensure knowledge transfer, operational playbooks, and readiness to take over steady-state support.
• Manage and coach a team of contractors providing day-to-day support. Prioritize workload, enforce accountability, and build technical and operational depth within the team.
• Partner with vendors to ensure adherence to SLAs, timely resolution of defects, and delivery of high-quality fixes and enhancements.
• Work closely with DevSecOps, business sustainment leads, and program teams to ensure seamless handoffs, clear accountability lines, and transparent communication.
• Define and manage KPIs such as system uptime, release success rate, incident recurrence, and operational readiness scores. Present scorecards to leadership and drive actions on gaps.
• Identify anomalies, trends, and systemic issues using dashboards and transaction insights. Implement solutions that prevent recurrence and improve system reliability.
• Serve as the operations voice to supply chain partners, ensuring business stakeholders are informed of issues, resolutions, and long-term improvement plans.

Compensation & Benefits :

Qualifications

EEO Statement

Our Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Credit Reporting Act, and all other applicable laws, including but not limited to, San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance; and Chapter XVII, Article 9 of the Los Angeles Municipal Code, commonly referred to as the Fair Chance Initiative for Hiring Ordinance.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

PepsiCo is an Equal Opportunity Employer : Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity / age

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law & EEO is the Law Supplement documents. View PepsiCo EEO Policy.

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