Talent.com
Collections Specialist

Collections Specialist

Robert HalfMiami, FL, US
job_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

About the Role

We are seeking a detail-oriented and dependable Customer Service & Collections Account Specialists to join our Customer Care Operations team. In this role, you'll handle customer escalations, manage billing inquiries, and support collections efforts for commercial, industrial, and government accounts. This position is fully onsite and requires a strong sense of accountability, professionalism, and customer focus.

Key Responsibilities

Customer Service & Account Management

  • Handle complex or escalated customer inquiries with professionalism, empathy, and efficiency.
  • Respond to customers via phone and email, ensuring clear, respectful communication.
  • Accurately document all interactions in the appropriate systems and follow up as required.
  • Interface with vendor partners and internal management to resolve customer issues.

Collections & Billing

  • Contact customers regarding past-due accounts, following up until resolution.
  • Communicate balances and payment requirements clearly and courteously.
  • Manage accounts over 90+ days past due and prepare for final billing or collection transfer.
  • Prioritize and manage workload to minimize write-offs and maximize successful collections.
  • Process Improvement & Documentation

  • Maintain detailed records of all processes and interactions.
  • Identify inefficiencies or unclear procedures and bring them to management's attention.
  • Proactively learn and adapt to new tools, processes, and systems to improve effectiveness.
  • Performance & Compliance

  • Uphold company standards for attendance, punctuality, and quality of work.
  • Follow cybersecurity and data privacy best practices, including proper handling of sensitive customer information.
  • Maintain phishing email click rates below 2.5% and report suspicious activity promptly.
  • Required Skills & Qualifications

  • Minimum 2 years of experience in customer service, collections, customer accounting, or related field.
  • Proven ability to manage escalated customer situations with tact and professionalism.
  • Experience handling collection activities and working with past-due accounts.
  • Strong computer literacy, including proficiency in Microsoft Excel
  • Excellent written and verbal communication skills.
  • High attention to detail, accuracy, and organizational ability.
  • Ability to work independently and in a collaborative team environment.
  • High school diploma or equivalent required.
  • serp_jobs.job_alerts.create_a_job

    Collection Specialist • Miami, FL, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Signals Collection Analyst

    Signals Collection Analyst

    US ArmyMiami, FL, United States
    serp_jobs.job_card.part_time +1
    Signals Collection Analyst Job Overview : You’ll become a technical expert in detecting, analyzing, and interpreting electronic communications to gather critical intelligence.Using advanced signal p...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Procurement Manager

    Procurement Manager

    Titan AmericaMiami-Dade County, FL, United States
    serp_jobs.job_card.temporary
    Titan America LLC, a leading company in the heavy building materials industry in the eastern United States and the North American operating subsidiary of the TITAN Group, is on a growth journey tow...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Accounts Receivable Specialist- Collections

    Accounts Receivable Specialist- Collections

    Analytic PartnersMiami, FL, US
    serp_jobs.job_card.full_time
    Accounts Receivable Specialist- Collections.Analytic Partners is a global leader in commercial measurement and optimization, turning data into expertise for the world's largest brands for almost 25...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Collections and Deductions Analyst

    Collections and Deductions Analyst

    AmerisourceBergen Corporation (Cencora)Fort Lauderdale, FL, United States
    serp_jobs.job_card.full_time
    Our team members are at the heart of everything we do.At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Collections Specialist

    Collections Specialist

    ServproHomestead, FL, US
    serp_jobs.job_card.full_time
    Do you love helping people through difficult situations? Then don't miss your chance to join our Franchise as a new Collections Specialist. In this position, you will be making a difference each and...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Collection Specialist

    Collection Specialist

    Hayt, Hayt & LandauMiami, FL, US
    serp_jobs.job_card.full_time
    Our Collections team works with our consumers to promote great service and encourage them to bring their accounts current through inbound and outbound calls. Collections is a great place to start or...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Collections Representative

    Collections Representative

    VentureTech SolutionsFort Lauderdale, FL, US
    serp_jobs.job_card.full_time
    Collections Representative Job Description.Collection Specialist is responsible for collecting payment(s) on overdue accounts in compliance with in-state guidelines. As a Collections Specialist you ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Accounts Receivable Collections Specialist

    Accounts Receivable Collections Specialist

    All Florida Paper, LLCMiami, FL, US
    serp_jobs.job_card.full_time
    All Florida Paper is a leading privately-held distributor in the United States, which supplies over 6,000 products throughout 25 countries and across 10 key market sectors, which include education,...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Billing and Collections Specialist (On-Site Only)

    Billing and Collections Specialist (On-Site Only)

    Behavior Analysis IncFort Lauderdale, FL, US
    serp_jobs.job_card.permanent
    We are looking for an individual with superb computer skills, who is accurate,.The right candidate should be a quick learner and have an excellent command of the English language - spoken and writt...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Collections Manager

    Collections Manager

    ICBDLauderdale Lakes, FL, US
    serp_jobs.job_card.full_time
    Collections Manager (Pay to Patient) - Behavioral Health – Exact Billing Solutions (EBS).Exact Billing Solutions is a unique team of medical billing professionals specializing in the substanc...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Insurance Collections Specialist

    Insurance Collections Specialist

    Gastro HealthMiami, FL, US
    serp_jobs.job_card.full_time
    Insurance Collections Specialist.Gastro Health is seeking a Full-Time Insurance Collections Specialist to join our team! Gastro Health is a great place to work and advance in your career.You'll fin...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Claims Specialist

    Claims Specialist

    HRX Head HuntersDoral, FL, United States
    serp_jobs.job_card.full_time
    Receive, review, and process damage, shortage, warranty, and rebate claims.Be the main point of contact for customers and vendors. Verify invoices, shipping records, and supporting documents.Submit ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    A / R Collections Coordinator (Bilingual)

    A / R Collections Coordinator (Bilingual)

    Seaboard MarineMiami, FL, US
    serp_jobs.job_card.full_time
    Accounts Receivable Position at Seaboard Marine.Long-term employment with opportunities for growth.Discover more about our organization, culture, and employee benefits. We offer excellent benefits i...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Remote Finance Advisor - AI Trainer

    Remote Finance Advisor - AI Trainer

    Data AnnotationHomestead, Florida
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time +1
    We are looking for a finance professional to join our team to train AI models.You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the q...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customer Service & Collections Specialist

    Customer Service & Collections Specialist

    Abacus Service CorporationMiami, FL, US
    serp_jobs.job_card.full_time
    Under general supervision, provides full account management support to business, commercial, industrial, national, and / or government customers. Handles customer requests and complaints and interface...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Signals Collection Analyst

    Signals Collection Analyst

    United States ArmyMiami, FL, US
    serp_jobs.job_card.part_time +1
    Signals Collection Analyst Job Overview : You’ll become a technical expert in detecting, analyzing, and interpreting electronic communications to gather critical intelligence.Using advanced signal p...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Credit & Collections Analyst

    Credit & Collections Analyst

    Ocean BankMiami, FL, US
    serp_jobs.job_card.full_time
    The Credit & Collections Analyst is responsible for pre-collection and past due collection of the Bank's residential and consumer loan products including credit card products, with a focus on colle...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Collection Specialist

    Collection Specialist

    GRM Document ManagementMiami Gardens, FL, US
    serp_jobs.job_card.full_time
    GRM Information Management is a leading provider of information management systems with over 35 years of experience.GRM's robust, cloud-based content services platform serves as the centerpiece of ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30